Terms of Use
Pomminvarmat Jätkät Oy
Modified starting from 27.8.2026.
Pomminvarmat Jätkät Oy
Business ID 3584954-9
Linnavuorentie 28, 00950 Helsinki
info@pomminvarmatjatkat.fi
045 78386169
1. General and the Role of Pomminvarmat Jätkät Oy
Pomminvarmat Jätkät Oy, hereinafter referred to as “Pomminvarmat Jätkät”, provides a website and a booking and mediation platform through which customers can purchase transport, moving, carrying, and related services from independent self-employed operators, hereinafter referred to as the “Service Provider”.
Pomminvarmat Jätkät acts as a mediator of services and, as a rule, does not itself perform the physical transport, moving, or carrying service ordered by the customer.
The actual service is performed by an independent Service Provider, who is responsible for the adequacy of their own service performance in accordance with applicable legislation.
Pomminvarmat Jätkät is responsible for its own mediation and platform service, as well as its own actions and omissions, in accordance with applicable legislation.
These terms of use apply to bookings made through the Pomminvarmat Jätkät website, platform, and other service channels, and, where applicable, to the service agreement between the customer and the Service Provider.
The statutory rights of a consumer customer are not restricted by these terms.
2. Customer's Obligations Before the Assignment
The customer is responsible for ensuring that before the assignment begins:
the information provided by the customer, such as the amount of goods, addresses, floors, elevators, access routes, parking conditions, and other details affecting the performance of the service, is correct and sufficient
the goods to be transported are suitable for transport
the goods are packed and protected in accordance with these terms, unless packing or protection has been separately agreed to be the responsibility of the Service Provider
there is unobstructed and safe access to the locations and the goods
the customer informs in advance if it is not possible to park the vehicle at a distance of no more than 50 meters from the usual entrance of the location
the customer informs in advance of exceptionally heavy, large, valuable, fragile, or objects requiring special handling
the customer or their authorized representative is present at the agreed time, unless otherwise agreed in writing.
If the information provided by the customer is substantially incorrect or incomplete, and this causes extra work, the need for additional equipment, delay, or other extra cost, the possible extra work and its price will be agreed with the customer before the chargeable extra work is carried out, whenever possible under the circumstances.
The customer is responsible for such direct and reasonable extra costs and damages that are causally related to the incorrect information provided by the customer or the neglect of an obligation belonging to the customer's responsibility, in accordance with applicable legislation.
3. Packaging and Protecting Goods
3.1 Customer's Protection Responsibility
Unless the customer's order explicitly includes packing or protection of goods, the customer is responsible for ensuring that, before the assignment begins, the transported goods are packed and, if necessary, protected, taking into account their properties, structure, surface, value, and sensitivity to damage, so that they can withstand the stresses caused by normal careful carrying, moving, loading, and transport.
In particular, fragile, scratch-sensitive, dirt-sensitive, or otherwise easily damaged goods must be protected appropriately.
Such goods include, for example:
glass and mirror surfaces
televisions and other electronics
paintings and lamps
dishes and decorative items
varnished, painted, glossy, or veneered furniture
table tops and other flat surfaces
chests of drawers, sideboards, and cabinets
leather and fabric-surfaced furniture
other surfaces that can get scratches, abrasions, dents, or dirt during normal moving handling without appropriate surface protection.
3.2 Scratch-Sensitive Chests of Drawers, Table Tops, and Other Furniture Surfaces
If the customer has not ordered a separate protection service and has not itself appropriately protected furniture prone to scratching or surface damage, the customer is responsible for the risk of damage resulting from missing or inadequate protection.
The Service Provider is not liable for minor surface damage, such as scratches, abrasions, rub marks, small dents, or damage to paint, varnish, veneer, or other surface layers, to the extent that:
the damaged surface has been without appropriate surface protection
the goods or surface in question, due to their characteristics, have been particularly vulnerable to such damage without protection, and
the damage could have occurred in connection with normal careful moving handling or transport, and appropriate protection would likely have prevented the damage.
This condition applies particularly to unprotected table tops, outer surfaces of chests of drawers, sideboards, and cabinets, as well as other varnished, painted, wooden, veneered, glass, or similar scratch-sensitive furniture surfaces.
However, simply not ordering a separate protection service does not release the Service Provider from liability for damage caused by the Service Provider's incorrect or negligent handling.
For example, the Service Provider is liable under applicable law for damage resulting from dropping, tipping, improper dragging, incorrect loading or load securing of goods, or other actions deviating from the care reasonably expected of a professional service provider.
If both the customer's inadequate protection and a matter belonging to the Service Provider's responsibility have contributed to the occurrence of the damage, liability is determined according to the extent to which the different causes affected the occurrence of the damage.
3.3 Documentation of Lack of Protection
The Service Provider has the right to inspect the externally observable condition of the goods and their protection before taking them for transport.
The Service Provider can document the missing or inadequate protection with photos and make a reservation about it to the customer before moving the goods.
If the Service Provider points out inadequate protection to the customer and the customer does not want to order or make the necessary additional protection, the Service Provider has the right to:
leave the goods in question untransported if transporting them would cause an obvious risk of damage, or
at the customer's continued request for transport, take the goods for transport so that the customer is responsible for damage to the extent that it is caused specifically by the observed and notified lack of protection.
This does not remove the Service Provider's liability for its own intentional, grossly negligent, or otherwise mandatory legislation-based liability-inducing actions.
4. Packing and Protection Assistance
If the customer's goods are not packed to be suitable for transport and packing assistance has not been ordered in advance, the Service Provider can, at the customer's request, offer chargeable packing assistance if it is possible in terms of schedule, safety, and available supplies.
The price of packing assistance is 89.90 euros per hour, unless another price has been agreed in writing. The charge is based on the actual time spent on packing assistance. The price notified to the consumer includes value-added tax, unless otherwise expressly stated in connection with the price.
Chargeable packing or protection assistance is not started without the customer's approval.
Packing assistance does not include packing materials, unless separately agreed.
With the customer's approval, the actual and reasonable costs of the necessary materials can be charged. If obtaining materials requires a separate trip, potential procurement and travel costs will be agreed with the customer before the purchase.
The Service Provider has no obligation to perform packing or protection assistance if it is not possible due to schedule, safety, availability of supplies, or other circumstances.
If goods cannot be transported safely without packing or protection, the Service Provider has the right to leave the goods in question untransported.
5. Booking, Mediation Agreement, and Formation of the Service Contract
When a customer makes a booking through Pomminvarmat Jätkät Oy and accepts these terms of use, a contract for the use of the mediation and booking service is formed between the customer and Pomminvarmat Jätkät Oy.
Booking refers to a booking or assignment request made by the customer regarding the service, regardless of whether it is made:
through the Pomminvarmat Jätkät platform
through the Pomminvarmat Jätkät website
by email
by phone
via WhatsApp or another messaging service
or through another service channel approved by Pomminvarmat Jätkät Oy.
These terms of use apply to all bookings referred to above, regardless of the service channel used.
The link to the terms of use is provided to the customer in connection with making the booking. The customer must accept the terms of use before final confirmation of the booking.
The customer's approval can be given electronically, for example on the website, through the platform, by email, in WhatsApp, or in another verifiable written manner. If the booking is agreed by phone, the link to the terms of use is provided to the customer electronically, and approval of the terms is requested from the customer before final confirmation of the booking.
The booking made by the customer constitutes an assignment request, which Pomminvarmat Jätkät forwards to the Service Providers offering the service.
The Service Provider can accept or reject the assignment.
The actual contract for transport, moving, or other physical service is formed between the customer and the Service Provider who accepted the assignment only when:
The Service Provider has accepted the assignment, and
the customer has been notified of the identity or business name of the Service Provider, necessary company and contact details, and that the Service Provider in question is the customer's contracting partner and is responsible for performing the actual service.
Mere internal acceptance by the Service Provider does not form a service contract between the customer and the Service Provider until the acceptance and the Service Provider's details have been notified to the customer.
An electronic confirmation of the formation of the service contract will be delivered to the customer.
Pomminvarmat Jätkät endeavors to find a Service Provider for the assignment, but the availability of a Service Provider is not guaranteed until the Service Provider who accepted the assignment has been confirmed to the customer.
If no Service Provider is found for the assignment, the customer will not be charged for the unperformed service. Any prepayment regarding this service will be refunded.
6. Service Provider's Details and Possible Change
In connection with the formation of the service contract, the customer will be notified at least of the details necessary for identifying the Service Provider and for contact, as well as other information required by law.
The details of the company or entrepreneur acting as the Service Provider and the contact details of the driver performing the actual gig can be different things.
The name and phone number of the practical performer of the gig, such as the driver, can be delivered to the customer later, typically about 24 hours before the assignment begins.
If the confirmed Service Provider is unable to perform the assignment, Pomminvarmat Jätkät can endeavor to find a replacement Service Provider for the customer.
The customer will then be notified of the new Service Provider's details. Changing the Service Provider must not weaken the agreed service content for the customer or increase the customer's price without the customer's approval.
7. Service-Specific Special Conditions
7.1 Moving and Carrying Service
In the moving and carrying service, the Service Provider is responsible for performing the work in accordance with the service contract between the customer and the Service Provider.
Depending on the scope of the agreed service, the Service Provider's tasks may include:
carrying and moving goods
handling goods
loading
load securing
transport
unloading
other tasks separately agreed in the order.
The Service Provider is responsible for their own service performance and damages in accordance with applicable legislation.
7.2 Only Driver with Vehicle
When a customer orders the service “Only driver with vehicle”, the service basically includes a vehicle and its driving.
In this case:
the customer is responsible for carrying the goods
the customer is responsible for loading and unloading
the customer is responsible for the physical handling of the goods
the customer is responsible for ensuring that the loading and placement performed by them can be carried out safely
the Service Provider is responsible for driving the vehicle and for the tasks belonging to their responsibility by law.
The Service Provider is not liable for damage to the extent that the damage results from carrying, handling, loading, or unloading performed by the customer or a person acting on behalf of the customer.
If the driver, at the customer's request, occasionally participates in handling the goods, this in itself does not change the ordered service into a full moving or carrying service.
However, the Service Provider is always liable for their own actual actions and for damage caused by their own error or negligence in accordance with applicable legislation.
8. Price, Extra Work, and Payment
The price of the service to be paid by the customer is notified before the order is confirmed, or the basis for determining the price is notified if the final price cannot be determined in advance.
If a fixed price has been agreed for the service, it will not be changed without the customer's approval, unless the change in price results from an extra service requested by the customer or a substantial inaccuracy in the information provided by the customer, and the extra price is agreed with the customer.
Extra work arising during the assignment, such as packing, protection, or other extra assistance, can be charged to the customer only if the customer has approved the chargeable extra work.
Pomminvarmat Jätkät can receive payment on behalf of the Service Provider and use an external payment service provider to process payments.
A payment made by the customer to Pomminvarmat Jätkät on behalf of the Service Provider reduces the customer's payment obligation to the Service Provider by a corresponding amount.
Pomminvarmat Jätkät can deliver an invoice or receipt on behalf of the Service Provider.
Processing or receiving payment alone does not make Pomminvarmat Jätkät Oy the performer of the actual moving or transport service.
A potential refund or compensation for damages under the Service Provider's responsibility can be technically paid to the customer through the Pomminvarmat Jätkät payment system. The technical mediation of the payment does not change who is legally liable for the compensation in question.
9. Cancellation Terms
9.1 Statutory Right of Withdrawal
When the service contract concerns the transport of goods and the service has been agreed to be performed at a specified time or within a specified period, the consumer does not have a 14-day right of withdrawal based on the distance selling regulations of the Consumer Protection Act.
If the order includes a separate service to which the statutory right of withdrawal for distance selling applies, the customer retains the statutory right of withdrawal in this respect.
The following contract-based cancellation terms do not restrict any right of withdrawal based on mandatory legislation that may belong to the consumer.
9.2 Contract-Based Cancellation
The customer can cancel the assignment free of charge at least three days before the agreed starting time of the assignment.
If the customer cancels the assignment less than three days but at least 24 hours before the agreed starting time, the customer can be charged a cancellation fee of 25 percent of the price of the agreed service.
If the customer cancels the assignment less than 24 hours before the agreed starting time, or the customer or their representative is not present as agreed and the assignment cannot be performed as a result, the customer can be charged a cancellation fee of 50 percent of the price of the agreed service.
The cancellation fee covers the costs of capacity, vehicle, personnel, and arrangements reserved for the assignment, as well as the cost of lost working time due to the late cancellation.
The cancellation fee can be charged only to the extent that the condition in an individual case does not lead to an outcome contrary to mandatory legislation or unreasonable for the consumer.
Pomminvarmat Jätkät can receive the cancellation fee and account it to the Service Provider where applicable.
9.3 Cancellation by the Service Provider
If the Service Provider cancels an assignment they have accepted, Pomminvarmat Jätkät can endeavor to arrange a corresponding Service Provider in their place.
If no replacement Service Provider is found and the service is not performed, the customer will not be charged for the unperformed service and any prepayment will be refunded.
Other possible rights of the customer are determined based on applicable legislation and the service contract between the customer and the Service Provider.
10. Damages and the Service Provider's Liability for Compensation
10.1 Application of the Road Transport Contracts Act
To the extent that the assignment involves the transport of goods by motor vehicle for reward, the Road Transport Contracts Act applies to the Service Provider's liability.
The Service Provider is, in principle, liable for the loss, reduction, or damage of the goods taken for transport between the time of taking them for transport and delivery, in accordance with the law.
However, the Service Provider has no liability for compensation to the extent that they show that the damage resulted from a statutory exemption from liability, such as:
the customer's error or neglect
an incorrect instruction given by the customer
the goods' own defective quality
missing or inadequate packaging of goods vulnerable to damage
handling, loading, or unloading performed by the customer or a person acting on behalf of the customer
another statutory exemption from liability.
h4 id="160">10.2 Amount of Compensation
When goods are damaged, the compensation is determined based on the reduction in value caused by the damage in accordance with applicable legislation.
Therefore, the purchase price of a new corresponding item is not automatically paid as compensation.
When assessing the amount of compensation, the following can be taken into account, among other things:
the age of the goods
previous condition
wear and tear
fair value before the damage
the effect of the damage on the use and value of the goods
the possibility to repair the item at reasonable cost.
In domestic road transport, the carrier's statutory maximum liability is, in principle, 20 euros per kilogram of the damaged or lost goods in accordance with more detailed provisions of the Road Transport Contracts Act.
This statutory limitation of liability cannot be used in a situation where the carrier has caused the damage intentionally or through gross negligence as referred to in the Road Transport Contracts Act.
10.3 Damages Resulting from Customer's Inadequate Protection
The Service Provider is not liable for compensation to the extent that the damage results from the packaging or protection of the goods, which was the customer's responsibility, being inadequate or missing entirely.
If, for example, an unprotected scratch-sensitive table top or chest of drawers surface gets scratched in connection with normal careful moving handling in a way that appropriate surface protection would likely have prevented, the damage is the customer's responsibility.
If, on the other hand, the damage results from the Service Provider's incorrect or negligent actions and the customer's lack of protection is not a significant cause of the damage, liability is determined based on normally applicable law.
11. Valuable and Special Handling Objects
Before the assignment, the customer must inform of goods whose exceptional:
value
weight
size
structure
material
fragility or
other property
requires protection, personnel, equipment, or handling deviating from normal moving or transport services.
Such objects can be, for example:
valuable art and design objects
antiques
large glass or stone objects
pianos
safes
particularly valuable electronics
other exceptionally heavy or damage-sensitive objects.
The Service Provider has the right to require separate protection or other special arrangements for such goods, or to refuse to transport the goods if they cannot be safely transported with the agreed equipment and scope of service.
12. Insurances
The Service Provider is responsible for ensuring that it has the insurances required by law and the Pomminvarmat Jätkät partnership for its operations.
The Service Provider's potential transport liability, general liability, or other insurance is not a full-value insurance taken out for the customer's goods.
The compensation paid from the insurance is determined based on the insurance contract, applicable legislation, and the Service Provider's legal liability for compensation.
The existence of insurance does not mean that all damage caused to the customer's property is covered by the insurance or that the full replacement cost of the goods is compensated.
The customer's own home, home contents, moving, or other insurance is separate from the Service Provider's insurances.
The potential deductible of the Service Provider or their insurance company does not in itself limit the customer's right to compensation under the law.
13. Complaints and Damage Claims
A complaint regarding the performance of the actual transport, moving, or carrying service is addressed primarily to the Service Provider.
The customer can also deliver the complaint to Pomminvarmat Jätkät to be forwarded.
In the complaint, the customer must, where possible, state:
details of the assignment
damaged or missing goods
observed damage
when the damage was observed
photos of the damage
photos of the goods and potential packaging or protection
clarification of the age, purchase price, and fair value of the goods
potential repair estimate
other details needed for assessing the matter.
The damage must be reported without undue delay after it has been observed.
A consumer customer's complaint under the Road Transport Contracts Act regarding damage or reduction of goods must be made in the manner required by law within a reasonable time from receipt of the goods.
Pomminvarmat Jätkät can assist the customer and the Service Provider in resolving the matter, forwarding documents, and technical processing of any payment.
This assistance does not in itself mean that Pomminvarmat Jätkät takes responsibility for damage caused by the Service Provider.
If Pomminvarmat Jätkät incurs intermediary liability based on mandatory legislation, the customer has the right to direct their claims to Pomminvarmat Jätkät in accordance with that legislation.
14. Responsibility of Pomminvarmat Jätkät Oy as a Mediator
As a rule, Pomminvarmat Jätkät is not responsible for the execution of the moving, transport, or carrying service performed by the independent Service Provider when the customer, before the contract regarding that service was formed, was clearly notified:
that Pomminvarmat Jätkät acts as a mediator on behalf of another trader
who the customer's actual Service Provider and contracting partner is, and
that the Service Provider is responsible to the customer for performing the actual service.
However, Pomminvarmat Jätkät is always liable for its own mediation service, as well as its own actions and omissions, in accordance with applicable legislation.
These terms do not limit such liability of Pomminvarmat Jätkät Oy that arises for it under Chapter 12, Section 1 of the Consumer Protection Act or other mandatory legislation.
Pomminvarmat Jätkät is not liable for the Service Provider's actions or omissions more extensively than required by mandatory legislation.
15. Availability of the Service and Platform
The website and platform are provided for use in their currently available form.
Pomminvarmat Jätkät does not guarantee completely uninterrupted or error-free operation of the website or platform.
Pomminvarmat Jätkät can temporarily suspend, change, or restrict the use of the platform, for example, for maintenance, updates, security, or technical reasons.
Pomminvarmat Jätkät is responsible for errors caused by its own platform and mediation service in accordance with mandatory legislation.
16. Force Majeure
A party is not liable for delay or non-performance of a contractual obligation to the extent that it is due to an exceptional and unforeseeable obstacle beyond the party's reasonable control, the consequences of which the party could not reasonably have avoided or overcome.
Such an obstacle can, depending on the circumstances, be for example:
an exceptionally severe weather event
a major traffic or infrastructure disruption
a serious accident
a government order
war or serious social unrest
a major telecommunications or payment system failure
industrial action
other exceptional event with corresponding effects.
Normal traffic, foreseeable weather conditions, or other normal business disruptions do not automatically constitute a force majeure event.
Regarding road transport, the Service Provider's exemption from liability is determined primarily based on the Road Transport Contracts Act.
17. Personal Data
Pomminvarmat Jätkät processes customers' personal data in accordance with the privacy policy in force at any given time and applicable data protection legislation.
Customer details necessary for performing the assignment can be disclosed to the Service Provider who accepted the assignment to the extent required for performing the service.
18. Amending the Terms of Use
As a rule, the terms of use in force at the time the customer made the assignment in question apply to the assignment.
Pomminvarmat Jätkät can change these terms for future assignments.
An essential change restricting the customer's rights made to an already formed contract requires the customer's consent, unless the change is based directly on mandatory legislation or another legally acceptable ground.
If an individual term is found to be invalid or unenforceable, the remaining terms remain in force to the extent possible without an unreasonable outcome.
19. Applicable Law and Dispute Resolution
These terms of use, as well as bookings made through the Pomminvarmat Jätkät platform and other service channels, are governed by Finnish law.
The service contract between the customer and the Service Provider is governed by Finnish law and the special legislation applicable to that service, such as the Road Transport Contracts Act.
Disputes will be resolved primarily through negotiations between the parties.
Before taking a matter to the Consumer Disputes Board, the consumer must contact the trader concerned and try to resolve the matter with them.
The consumer can obtain advice from the consumer advisory services of the Finnish Competition and Consumer Authority and refer the matter to the Consumer Disputes Board in accordance with the board's jurisdiction.
The consumer retains the right to bring the matter before a competent court of law in accordance with mandatory legislation.
By accepting these terms, the customer confirms that they have received the terms of use and familiarized themselves with them before the final confirmation of the booking.
Terms of Use
Pomminvarmat Jätkät Oy
Modified starting from 27.8.2026.
Pomminvarmat Jätkät Oy
Business ID 3584954-9
Linnavuorentie 28, 00950 Helsinki
info@pomminvarmatjatkat.fi
045 78386169
1. General and the Role of Pomminvarmat Jätkät Oy
Pomminvarmat Jätkät Oy, hereinafter referred to as “Pomminvarmat Jätkät”, provides a website and a booking and mediation platform through which customers can purchase transport, moving, carrying, and related services from independent self-employed operators, hereinafter referred to as the “Service Provider”.
Pomminvarmat Jätkät acts as a mediator of services and, as a rule, does not itself perform the physical transport, moving, or carrying service ordered by the customer.
The actual service is performed by an independent Service Provider, who is responsible for the adequacy of their own service performance in accordance with applicable legislation.
Pomminvarmat Jätkät is responsible for its own mediation and platform service, as well as its own actions and omissions, in accordance with applicable legislation.
These terms of use apply to bookings made through the Pomminvarmat Jätkät website, platform, and other service channels, and, where applicable, to the service agreement between the customer and the Service Provider.
The statutory rights of a consumer customer are not restricted by these terms.
2. Customer's Obligations Before the Assignment
The customer is responsible for ensuring that before the assignment begins:
the information provided by the customer, such as the amount of goods, addresses, floors, elevators, access routes, parking conditions, and other details affecting the performance of the service, is correct and sufficient
the goods to be transported are suitable for transport
the goods are packed and protected in accordance with these terms, unless packing or protection has been separately agreed to be the responsibility of the Service Provider
there is unobstructed and safe access to the locations and the goods
the customer informs in advance if it is not possible to park the vehicle at a distance of no more than 50 meters from the usual entrance of the location
the customer informs in advance of exceptionally heavy, large, valuable, fragile, or objects requiring special handling
the customer or their authorized representative is present at the agreed time, unless otherwise agreed in writing.
If the information provided by the customer is substantially incorrect or incomplete, and this causes extra work, the need for additional equipment, delay, or other extra cost, the possible extra work and its price will be agreed with the customer before the chargeable extra work is carried out, whenever possible under the circumstances.
The customer is responsible for such direct and reasonable extra costs and damages that are causally related to the incorrect information provided by the customer or the neglect of an obligation belonging to the customer's responsibility, in accordance with applicable legislation.
3. Packaging and Protecting Goods
3.1 Customer's Protection Responsibility
Unless the customer's order explicitly includes packing or protection of goods, the customer is responsible for ensuring that, before the assignment begins, the transported goods are packed and, if necessary, protected, taking into account their properties, structure, surface, value, and sensitivity to damage, so that they can withstand the stresses caused by normal careful carrying, moving, loading, and transport.
In particular, fragile, scratch-sensitive, dirt-sensitive, or otherwise easily damaged goods must be protected appropriately.
Such goods include, for example:
glass and mirror surfaces
televisions and other electronics
paintings and lamps
dishes and decorative items
varnished, painted, glossy, or veneered furniture
table tops and other flat surfaces
chests of drawers, sideboards, and cabinets
leather and fabric-surfaced furniture
other surfaces that can get scratches, abrasions, dents, or dirt during normal moving handling without appropriate surface protection.
3.2 Scratch-Sensitive Chests of Drawers, Table Tops, and Other Furniture Surfaces
If the customer has not ordered a separate protection service and has not itself appropriately protected furniture prone to scratching or surface damage, the customer is responsible for the risk of damage resulting from missing or inadequate protection.
The Service Provider is not liable for minor surface damage, such as scratches, abrasions, rub marks, small dents, or damage to paint, varnish, veneer, or other surface layers, to the extent that:
the damaged surface has been without appropriate surface protection
the goods or surface in question, due to their characteristics, have been particularly vulnerable to such damage without protection, and
the damage could have occurred in connection with normal careful moving handling or transport, and appropriate protection would likely have prevented the damage.
This condition applies particularly to unprotected table tops, outer surfaces of chests of drawers, sideboards, and cabinets, as well as other varnished, painted, wooden, veneered, glass, or similar scratch-sensitive furniture surfaces.
However, simply not ordering a separate protection service does not release the Service Provider from liability for damage caused by the Service Provider's incorrect or negligent handling.
For example, the Service Provider is liable under applicable law for damage resulting from dropping, tipping, improper dragging, incorrect loading or load securing of goods, or other actions deviating from the care reasonably expected of a professional service provider.
If both the customer's inadequate protection and a matter belonging to the Service Provider's responsibility have contributed to the occurrence of the damage, liability is determined according to the extent to which the different causes affected the occurrence of the damage.
3.3 Documentation of Lack of Protection
The Service Provider has the right to inspect the externally observable condition of the goods and their protection before taking them for transport.
The Service Provider can document the missing or inadequate protection with photos and make a reservation about it to the customer before moving the goods.
If the Service Provider points out inadequate protection to the customer and the customer does not want to order or make the necessary additional protection, the Service Provider has the right to:
leave the goods in question untransported if transporting them would cause an obvious risk of damage, or
at the customer's continued request for transport, take the goods for transport so that the customer is responsible for damage to the extent that it is caused specifically by the observed and notified lack of protection.
This does not remove the Service Provider's liability for its own intentional, grossly negligent, or otherwise mandatory legislation-based liability-inducing actions.
4. Packing and Protection Assistance
If the customer's goods are not packed to be suitable for transport and packing assistance has not been ordered in advance, the Service Provider can, at the customer's request, offer chargeable packing assistance if it is possible in terms of schedule, safety, and available supplies.
The price of packing assistance is 89.90 euros per hour, unless another price has been agreed in writing. The charge is based on the actual time spent on packing assistance. The price notified to the consumer includes value-added tax, unless otherwise expressly stated in connection with the price.
Chargeable packing or protection assistance is not started without the customer's approval.
Packing assistance does not include packing materials, unless separately agreed.
With the customer's approval, the actual and reasonable costs of the necessary materials can be charged. If obtaining materials requires a separate trip, potential procurement and travel costs will be agreed with the customer before the purchase.
The Service Provider has no obligation to perform packing or protection assistance if it is not possible due to schedule, safety, availability of supplies, or other circumstances.
If goods cannot be transported safely without packing or protection, the Service Provider has the right to leave the goods in question untransported.
5. Booking, Mediation Agreement, and Formation of the Service Contract
When a customer makes a booking through Pomminvarmat Jätkät Oy and accepts these terms of use, a contract for the use of the mediation and booking service is formed between the customer and Pomminvarmat Jätkät Oy.
Booking refers to a booking or assignment request made by the customer regarding the service, regardless of whether it is made:
through the Pomminvarmat Jätkät platform
through the Pomminvarmat Jätkät website
by email
by phone
via WhatsApp or another messaging service
or through another service channel approved by Pomminvarmat Jätkät Oy.
These terms of use apply to all bookings referred to above, regardless of the service channel used.
The link to the terms of use is provided to the customer in connection with making the booking. The customer must accept the terms of use before final confirmation of the booking.
The customer's approval can be given electronically, for example on the website, through the platform, by email, in WhatsApp, or in another verifiable written manner. If the booking is agreed by phone, the link to the terms of use is provided to the customer electronically, and approval of the terms is requested from the customer before final confirmation of the booking.
The booking made by the customer constitutes an assignment request, which Pomminvarmat Jätkät forwards to the Service Providers offering the service.
The Service Provider can accept or reject the assignment.
The actual contract for transport, moving, or other physical service is formed between the customer and the Service Provider who accepted the assignment only when:
The Service Provider has accepted the assignment, and
the customer has been notified of the identity or business name of the Service Provider, necessary company and contact details, and that the Service Provider in question is the customer's contracting partner and is responsible for performing the actual service.
Mere internal acceptance by the Service Provider does not form a service contract between the customer and the Service Provider until the acceptance and the Service Provider's details have been notified to the customer.
An electronic confirmation of the formation of the service contract will be delivered to the customer.
Pomminvarmat Jätkät endeavors to find a Service Provider for the assignment, but the availability of a Service Provider is not guaranteed until the Service Provider who accepted the assignment has been confirmed to the customer.
If no Service Provider is found for the assignment, the customer will not be charged for the unperformed service. Any prepayment regarding this service will be refunded.
6. Service Provider's Details and Possible Change
In connection with the formation of the service contract, the customer will be notified at least of the details necessary for identifying the Service Provider and for contact, as well as other information required by law.
The details of the company or entrepreneur acting as the Service Provider and the contact details of the driver performing the actual gig can be different things.
The name and phone number of the practical performer of the gig, such as the driver, can be delivered to the customer later, typically about 24 hours before the assignment begins.
If the confirmed Service Provider is unable to perform the assignment, Pomminvarmat Jätkät can endeavor to find a replacement Service Provider for the customer.
The customer will then be notified of the new Service Provider's details. Changing the Service Provider must not weaken the agreed service content for the customer or increase the customer's price without the customer's approval.
7. Service-Specific Special Conditions
7.1 Moving and Carrying Service
In the moving and carrying service, the Service Provider is responsible for performing the work in accordance with the service contract between the customer and the Service Provider.
Depending on the scope of the agreed service, the Service Provider's tasks may include:
carrying and moving goods
handling goods
loading
load securing
transport
unloading
other tasks separately agreed in the order.
The Service Provider is responsible for their own service performance and damages in accordance with applicable legislation.
7.2 Only Driver with Vehicle
When a customer orders the service “Only driver with vehicle”, the service basically includes a vehicle and its driving.
In this case:
the customer is responsible for carrying the goods
the customer is responsible for loading and unloading
the customer is responsible for the physical handling of the goods
the customer is responsible for ensuring that the loading and placement performed by them can be carried out safely
the Service Provider is responsible for driving the vehicle and for the tasks belonging to their responsibility by law.
The Service Provider is not liable for damage to the extent that the damage results from carrying, handling, loading, or unloading performed by the customer or a person acting on behalf of the customer.
If the driver, at the customer's request, occasionally participates in handling the goods, this in itself does not change the ordered service into a full moving or carrying service.
However, the Service Provider is always liable for their own actual actions and for damage caused by their own error or negligence in accordance with applicable legislation.
8. Price, Extra Work, and Payment
The price of the service to be paid by the customer is notified before the order is confirmed, or the basis for determining the price is notified if the final price cannot be determined in advance.
If a fixed price has been agreed for the service, it will not be changed without the customer's approval, unless the change in price results from an extra service requested by the customer or a substantial inaccuracy in the information provided by the customer, and the extra price is agreed with the customer.
Extra work arising during the assignment, such as packing, protection, or other extra assistance, can be charged to the customer only if the customer has approved the chargeable extra work.
Pomminvarmat Jätkät can receive payment on behalf of the Service Provider and use an external payment service provider to process payments.
A payment made by the customer to Pomminvarmat Jätkät on behalf of the Service Provider reduces the customer's payment obligation to the Service Provider by a corresponding amount.
Pomminvarmat Jätkät can deliver an invoice or receipt on behalf of the Service Provider.
Processing or receiving payment alone does not make Pomminvarmat Jätkät Oy the performer of the actual moving or transport service.
A potential refund or compensation for damages under the Service Provider's responsibility can be technically paid to the customer through the Pomminvarmat Jätkät payment system. The technical mediation of the payment does not change who is legally liable for the compensation in question.
9. Cancellation Terms
9.1 Statutory Right of Withdrawal
When the service contract concerns the transport of goods and the service has been agreed to be performed at a specified time or within a specified period, the consumer does not have a 14-day right of withdrawal based on the distance selling regulations of the Consumer Protection Act.
If the order includes a separate service to which the statutory right of withdrawal for distance selling applies, the customer retains the statutory right of withdrawal in this respect.
The following contract-based cancellation terms do not restrict any right of withdrawal based on mandatory legislation that may belong to the consumer.
9.2 Contract-Based Cancellation
The customer can cancel the assignment free of charge at least three days before the agreed starting time of the assignment.
If the customer cancels the assignment less than three days but at least 24 hours before the agreed starting time, the customer can be charged a cancellation fee of 25 percent of the price of the agreed service.
If the customer cancels the assignment less than 24 hours before the agreed starting time, or the customer or their representative is not present as agreed and the assignment cannot be performed as a result, the customer can be charged a cancellation fee of 50 percent of the price of the agreed service.
The cancellation fee covers the costs of capacity, vehicle, personnel, and arrangements reserved for the assignment, as well as the cost of lost working time due to the late cancellation.
The cancellation fee can be charged only to the extent that the condition in an individual case does not lead to an outcome contrary to mandatory legislation or unreasonable for the consumer.
Pomminvarmat Jätkät can receive the cancellation fee and account it to the Service Provider where applicable.
9.3 Cancellation by the Service Provider
If the Service Provider cancels an assignment they have accepted, Pomminvarmat Jätkät can endeavor to arrange a corresponding Service Provider in their place.
If no replacement Service Provider is found and the service is not performed, the customer will not be charged for the unperformed service and any prepayment will be refunded.
Other possible rights of the customer are determined based on applicable legislation and the service contract between the customer and the Service Provider.
10. Damages and the Service Provider's Liability for Compensation
10.1 Application of the Road Transport Contracts Act
To the extent that the assignment involves the transport of goods by motor vehicle for reward, the Road Transport Contracts Act applies to the Service Provider's liability.
The Service Provider is, in principle, liable for the loss, reduction, or damage of the goods taken for transport between the time of taking them for transport and delivery, in accordance with the law.
However, the Service Provider has no liability for compensation to the extent that they show that the damage resulted from a statutory exemption from liability, such as:
the customer's error or neglect
an incorrect instruction given by the customer
the goods' own defective quality
missing or inadequate packaging of goods vulnerable to damage
handling, loading, or unloading performed by the customer or a person acting on behalf of the customer
another statutory exemption from liability.
h4 id="160">10.2 Amount of Compensation
When goods are damaged, the compensation is determined based on the reduction in value caused by the damage in accordance with applicable legislation.
Therefore, the purchase price of a new corresponding item is not automatically paid as compensation.
When assessing the amount of compensation, the following can be taken into account, among other things:
the age of the goods
previous condition
wear and tear
fair value before the damage
the effect of the damage on the use and value of the goods
the possibility to repair the item at reasonable cost.
In domestic road transport, the carrier's statutory maximum liability is, in principle, 20 euros per kilogram of the damaged or lost goods in accordance with more detailed provisions of the Road Transport Contracts Act.
This statutory limitation of liability cannot be used in a situation where the carrier has caused the damage intentionally or through gross negligence as referred to in the Road Transport Contracts Act.
10.3 Damages Resulting from Customer's Inadequate Protection
The Service Provider is not liable for compensation to the extent that the damage results from the packaging or protection of the goods, which was the customer's responsibility, being inadequate or missing entirely.
If, for example, an unprotected scratch-sensitive table top or chest of drawers surface gets scratched in connection with normal careful moving handling in a way that appropriate surface protection would likely have prevented, the damage is the customer's responsibility.
If, on the other hand, the damage results from the Service Provider's incorrect or negligent actions and the customer's lack of protection is not a significant cause of the damage, liability is determined based on normally applicable law.
11. Valuable and Special Handling Objects
Before the assignment, the customer must inform of goods whose exceptional:
value
weight
size
structure
material
fragility or
other property
requires protection, personnel, equipment, or handling deviating from normal moving or transport services.
Such objects can be, for example:
valuable art and design objects
antiques
large glass or stone objects
pianos
safes
particularly valuable electronics
other exceptionally heavy or damage-sensitive objects.
The Service Provider has the right to require separate protection or other special arrangements for such goods, or to refuse to transport the goods if they cannot be safely transported with the agreed equipment and scope of service.
12. Insurances
The Service Provider is responsible for ensuring that it has the insurances required by law and the Pomminvarmat Jätkät partnership for its operations.
The Service Provider's potential transport liability, general liability, or other insurance is not a full-value insurance taken out for the customer's goods.
The compensation paid from the insurance is determined based on the insurance contract, applicable legislation, and the Service Provider's legal liability for compensation.
The existence of insurance does not mean that all damage caused to the customer's property is covered by the insurance or that the full replacement cost of the goods is compensated.
The customer's own home, home contents, moving, or other insurance is separate from the Service Provider's insurances.
The potential deductible of the Service Provider or their insurance company does not in itself limit the customer's right to compensation under the law.
13. Complaints and Damage Claims
A complaint regarding the performance of the actual transport, moving, or carrying service is addressed primarily to the Service Provider.
The customer can also deliver the complaint to Pomminvarmat Jätkät to be forwarded.
In the complaint, the customer must, where possible, state:
details of the assignment
damaged or missing goods
observed damage
when the damage was observed
photos of the damage
photos of the goods and potential packaging or protection
clarification of the age, purchase price, and fair value of the goods
potential repair estimate
other details needed for assessing the matter.
The damage must be reported without undue delay after it has been observed.
A consumer customer's complaint under the Road Transport Contracts Act regarding damage or reduction of goods must be made in the manner required by law within a reasonable time from receipt of the goods.
Pomminvarmat Jätkät can assist the customer and the Service Provider in resolving the matter, forwarding documents, and technical processing of any payment.
This assistance does not in itself mean that Pomminvarmat Jätkät takes responsibility for damage caused by the Service Provider.
If Pomminvarmat Jätkät incurs intermediary liability based on mandatory legislation, the customer has the right to direct their claims to Pomminvarmat Jätkät in accordance with that legislation.
14. Responsibility of Pomminvarmat Jätkät Oy as a Mediator
As a rule, Pomminvarmat Jätkät is not responsible for the execution of the moving, transport, or carrying service performed by the independent Service Provider when the customer, before the contract regarding that service was formed, was clearly notified:
that Pomminvarmat Jätkät acts as a mediator on behalf of another trader
who the customer's actual Service Provider and contracting partner is, and
that the Service Provider is responsible to the customer for performing the actual service.
However, Pomminvarmat Jätkät is always liable for its own mediation service, as well as its own actions and omissions, in accordance with applicable legislation.
These terms do not limit such liability of Pomminvarmat Jätkät Oy that arises for it under Chapter 12, Section 1 of the Consumer Protection Act or other mandatory legislation.
Pomminvarmat Jätkät is not liable for the Service Provider's actions or omissions more extensively than required by mandatory legislation.
15. Availability of the Service and Platform
The website and platform are provided for use in their currently available form.
Pomminvarmat Jätkät does not guarantee completely uninterrupted or error-free operation of the website or platform.
Pomminvarmat Jätkät can temporarily suspend, change, or restrict the use of the platform, for example, for maintenance, updates, security, or technical reasons.
Pomminvarmat Jätkät is responsible for errors caused by its own platform and mediation service in accordance with mandatory legislation.
16. Force Majeure
A party is not liable for delay or non-performance of a contractual obligation to the extent that it is due to an exceptional and unforeseeable obstacle beyond the party's reasonable control, the consequences of which the party could not reasonably have avoided or overcome.
Such an obstacle can, depending on the circumstances, be for example:
an exceptionally severe weather event
a major traffic or infrastructure disruption
a serious accident
a government order
war or serious social unrest
a major telecommunications or payment system failure
industrial action
other exceptional event with corresponding effects.
Normal traffic, foreseeable weather conditions, or other normal business disruptions do not automatically constitute a force majeure event.
Regarding road transport, the Service Provider's exemption from liability is determined primarily based on the Road Transport Contracts Act.
17. Personal Data
Pomminvarmat Jätkät processes customers' personal data in accordance with the privacy policy in force at any given time and applicable data protection legislation.
Customer details necessary for performing the assignment can be disclosed to the Service Provider who accepted the assignment to the extent required for performing the service.
18. Amending the Terms of Use
As a rule, the terms of use in force at the time the customer made the assignment in question apply to the assignment.
Pomminvarmat Jätkät can change these terms for future assignments.
An essential change restricting the customer's rights made to an already formed contract requires the customer's consent, unless the change is based directly on mandatory legislation or another legally acceptable ground.
If an individual term is found to be invalid or unenforceable, the remaining terms remain in force to the extent possible without an unreasonable outcome.
19. Applicable Law and Dispute Resolution
These terms of use, as well as bookings made through the Pomminvarmat Jätkät platform and other service channels, are governed by Finnish law.
The service contract between the customer and the Service Provider is governed by Finnish law and the special legislation applicable to that service, such as the Road Transport Contracts Act.
Disputes will be resolved primarily through negotiations between the parties.
Before taking a matter to the Consumer Disputes Board, the consumer must contact the trader concerned and try to resolve the matter with them.
The consumer can obtain advice from the consumer advisory services of the Finnish Competition and Consumer Authority and refer the matter to the Consumer Disputes Board in accordance with the board's jurisdiction.
The consumer retains the right to bring the matter before a competent court of law in accordance with mandatory legislation.
By accepting these terms, the customer confirms that they have received the terms of use and familiarized themselves with them before the final confirmation of the booking.