TERMS OF USE
Pomminvarmat Jätkät Oy
1. General
Pomminvarmat Jätkät Oy (“Pomminvarmat Jätkät”, “we”) provides a website and platform through which customers can order transport and removal services from independent transport entrepreneurs (“Service Provider”).
Pomminvarmat Jätkät Oy provides an ordering and brokerage platform. Pomminvarmat Jätkät Oy does not perform transport or removal services itself and does not act as the physical performer of the service. The actual transport or removal service is always performed by an independent Service Provider.
These terms of use apply to the use of Pomminvarmat Jätkät Oy’s website, platform, and assignment requests made through them.
2. Customer's obligations before the assignment
The customer is responsible for ensuring that before the assignment begins:
the information provided, such as quantity of goods, addresses, floors, access routes, and other conditions, is correct and sufficient
goods are packed and fit for transport, unless otherwise agreed
there is unimpeded access to the destinations
the customer notifies in advance if it is not possible to park the vehicle within a maximum distance of 50 meters from the destination
the customer or their representative is present at the agreed time
The customer is liable for all damages, costs, and delays resulting from incorrect or incomplete information or neglect of the customer's obligations.
3. Order and formation of agreement
The order made by the customer is a binding assignment request, which is forwarded to the Service Providers.
The Service Provider reviews the assignment and can accept or reject it.
A binding agreement for transport or removal services is formed exclusively between the customer and the Service Provider only when the Service Provider has accepted the assignment.
Pomminvarmat Jätkät Oy is not a party to the agreement concerning transport or removal services between the customer and the Service Provider at any stage.
Pomminvarmat Jätkät Oy is responsible for ensuring that a Service Provider accepts the assignment.
4. Service Provider details
The customer accepts that the Service Provider is not known at the time of ordering.
The details of the Service Provider are delivered to the customer before the assignment begins, typically about 24 hours before the agreed time, so that the customer and the Service Provider can communicate directly regarding the practical execution of the assignment.
5. Service-specific special terms
5.1 Moving and carrying service
In the moving and carrying service, the Service Provider is responsible for executing the assignment in accordance with the agreement between the customer and the Service Provider.
The Service Provider's responsibility includes, in accordance with the agreed service:
moving the goods
handling the goods
transporting the goods
The Service Provider is responsible for the execution of the service and any damages in accordance with applicable legislation.
Pomminvarmat Jätkät Oy is not responsible for the performance of the service, its outcome, or the actions or omissions of the Service Provider.
5.2 “Driver only with vehicle” service
In the “Driver only with vehicle” service, the Service Provider's duty is limited to driving the vehicle.
In this service:
the customer is responsible for all loading, unloading, carrying, and other handling of the goods
the customer is responsible for ensuring that goods are loaded, unloaded, and handled safely and appropriately
the Service Provider is responsible solely for driving the vehicle
The customer is fully liable for all goods and all damages occurring during the loading, unloading, carrying, or other handling of the goods.
This customer liability also applies to situations where the Service Provider participates in carrying, moving, loading, unloading, or other handling of goods at the customer's request, with the customer's consent, or together with the customer.
Neither the Service Provider nor Pomminvarmat Jätkät Oy is liable for breakage, loss, or other damages related to loading, unloading, carrying, or other handling of goods in this service, except to the extent mandatory legislation requires otherwise.
6. Fees and billing
Pomminvarmat Jätkät Oy may bill the customer on behalf of the Service Provider.
Payment processing, billing, or receiving payment does not change the liability relationships and does not make Pomminvarmat Jätkät Oy the performer of the transport or removal service.
The Service Provider is always responsible for the execution of the actual service.
7. Cancellation policy
The customer can cancel the assignment free of charge at the latest three (3) days before the agreed start time of the assignment.
If the customer cancels the assignment less than three (3) days before the agreed start time, the customer may be charged a cancellation fee of 25% of the agreed service price.
If the customer cancels the assignment less than 24 hours before the agreed start time or if the customer or their representative is not present at the agreed time, the customer may be charged 50% of the agreed service price.
Pomminvarmat Jätkät Oy can charge the cancellation fee from the customer and settle it to the Service Provider as applicable.
8. Complaints
Complaints concerning the performance of the transport or removal service must be addressed primarily directly to the Service Provider.
Pomminvarmat Jätkät Oy can assist the customer and the Service Provider in communication, but Pomminvarmat Jätkät Oy is not a party to the agreement or any dispute concerning the transport or removal service between the customer and the Service Provider.
9. Limitation of liability
Pomminvarmat Jätkät Oy is not liable for:
actions or omissions of the Service Provider
execution of the transport or removal service
damage or loss of goods
delays related to the service performed by the Service Provider
the agreement between the customer and the Service Provider or its fulfillment
Pomminvarmat Jätkät Oy is not liable for indirect or consequential damages, such as:
loss of income
delay costs
accommodation or alternative accommodation costs
business interruption
other indirect costs
To the extent that liability can be limited under law, the total liability of Pomminvarmat Jätkät Oy is limited to a maximum of 500 euros or the price paid for the service excluding value-added tax, whichever is lower.
This limitation of liability does not limit the consumer's rights under mandatory legislation.
10. Customer's liability for compensation
The customer agrees to compensate Pomminvarmat Jätkät Oy for damages, costs, and claims resulting from:
incorrect or incomplete information provided by the customer
breach of these terms of use
illegal activities
actions or omissions of the customer or their representative
The customer's liability for compensation is determined in accordance with applicable legislation.
11. Availability of service
The platform and website are provided as they are.
Pomminvarmat Jätkät Oy does not guarantee uninterrupted or error-free operation of the platform or website.
Pomminvarmat Jätkät Oy has the right to modify, suspend, or restrict the use of the platform or website for reasons such as maintenance, updates, security, or other similar reasons.
12. Force majeure
Pomminvarmat Jätkät Oy is not liable for delays, damages, or other consequences resulting from reasons beyond Pomminvarmat Jätkät Oy's control.
Such reasons can include weather conditions, traffic obstructions, accidents, regulatory decisions, technical faults, industrial disputes, or other unpredictable or exceptional conditions.
13. Applicable law and disputes
These terms of use are governed by Finnish law.
Any disputes will primarily be settled through negotiations.
The consumer can refer the matter to consumer advice and subsequently to the Consumer Disputes Board for resolution if the matter cannot be resolved between the parties.
By accepting these terms, the customer accepts their binding nature.