TERMS OF USE
Pomminvarmat Jätkät Oy
1. General
Pomminvarmat Jätkät Oy (“Pomminvarmat Jätkät”, “we”) provides a website and platform through which customers can order transport and moving services from independent transport entrepreneurs (“Service Provider”).
Pomminvarmat Jätkät Oy provides an ordering and brokerage platform. Pomminvarmat Jätkät Oy does not itself perform transport or moving services nor does it act as the physical executor of the service. The actual transport or moving service is always performed by an independent Service Provider.
These terms of use apply to the use of Pomminvarmat Jätkät Oy's website, platform, and assignment requests made through them.
2. Customer's obligations before the assignment
The customer is responsible for ensuring that before the start of the assignment:
the information provided, such as quantity of goods, addresses, floors, access routes, and other conditions, is correct and sufficient
goods are packed and fit for transport, unless otherwise agreed
there is unobstructed access to the locations
the customer notifies in advance if it is not possible to park the vehicle within a maximum distance of 50 meters from the destination
the customer or their representative is present at the agreed time
The customer is liable for all damages, costs, and delays resulting from incorrect or incomplete information or neglect of the customer's obligations.
If the customer's goods are not packed fit for transport before the start of the assignment and packing assistance has not been separately agreed upon in advance, the Service Provider may, at the customer's request or in order to enable the execution of the assignment, assist in packing the goods, provided that it is possible in terms of schedule, safety, and available supplies.
Packing assistance is charged separately at a price of €89.90/h, unless another price has been agreed upon in writing. Charging is based on the actual time spent on packing assistance. The price includes value-added tax, unless otherwise stated in connection with the price.
Packing assistance does not include packing materials, unless they have been separately agreed upon. The customer may be charged for the actual and reasonable costs of the packing materials against a receipt. If purchasing the packing materials requires a separate trip, the customer may also be charged for reasonable travel expenses arising from the purchase, provided that the customer has approved the purchase of materials.
The Service Provider is under no obligation to perform packing assistance if it is not possible due to schedule, safety, available supplies, or other conditions. If the goods are not packed fit for transport and packing assistance cannot be performed, the Service Provider has the right to leave the goods unfit for transport untransported.
3. Order and formation of agreement
An order made by the customer is a binding assignment request, which is forwarded to Service Providers.
The Service Provider reviews the assignment and can accept or reject it.
A binding contract for the transport or moving service is formed solely between the customer and the Service Provider only after the Service Provider has accepted the assignment.
Pomminvarmat Jätkät Oy is at no point a party to the contract concerning the transport or moving service between the customer and the Service Provider.
Pomminvarmat Jätkät Oy is responsible for ensuring that a Service Provider accepts the assignment.
4. Service Provider's details
The customer accepts that the Service Provider is not known at the time of ordering.
The Service Provider's details will be provided to the customer before the start of the assignment, typically approximately 24 hours before the agreed time, so that the customer and the Service Provider can be in contact with each other regarding the practical execution of the assignment.
5. Service-specific special terms
5.1 Moving and carrying service
In the moving and carrying service, the Service Provider is responsible for executing the assignment in accordance with the agreement between the customer and the Service Provider.
The Service Provider's responsibilities include in accordance with the agreed service:
moving of goods
handling of goods
transportation of goods
The Service Provider is responsible for the execution of the service and any potential damages in accordance with applicable legislation.
Pomminvarmat Jätkät Oy is not responsible for the performance of the service, its outcome, or the actions or omissions of the Service Provider.
5.2 “Driver only with vehicle” service
In the “Driver only with vehicle” service, the Service Provider's task is limited driving the vehicle.
In this service:
the customer is responsible for all loading, unloading, carrying, and other handling of the goods
the customer is responsible for ensuring that goods are loaded, unloaded, and handled safely and appropriately
the Service Provider is solely responsible for driving the vehicle
The customer is fully liable for all goods and for all damages occurring during loading, unloading, carrying, or other handling of the goods.
This liability of the customer also applies to situations in which the Service Provider participates in carrying, moving, loading, unloading, or other handling of the goods at the customer's request, with the customer's consent, or together with the customer.
Neither the Service Provider nor Pomminvarmat Jätkät Oy is responsible for any breakage, loss, or other damages related to the loading, unloading, carrying, or other handling of goods in this service, to the extent that mandatory legislation does not require otherwise.
6. Payments and billing
Pomminvarmat Jätkät Oy can invoice the customer on behalf of the Service Provider.
Payment processing, invoicing, or receiving payment does not alter liability relations and does not make Pomminvarmat Jätkät Oy the executor of the transport or moving service.
The Service Provider is always responsible for performing the actual service.
The customer may be charged separately for additional services and additional work arising during the assignment, such as packing assistance, if the goods have not been packed fit for transport and packing assistance has not been agreed upon to be included in the original service price. For clarity, unfit-for-transport goods include, for example, unpacked dishes.
The price of packing assistance is €89.90/h, unless another price has been agreed upon in writing. Any packing materials will be charged separately, unless they are included in the agreed service.
7. Cancellation terms
The customer can cancel the assignment free of charge at least three (3) days before the agreed starting time of the assignment.
If the customer cancels the assignment less than three (3) days before the agreed starting time, the customer may be charged a cancellation fee of 25% of the agreed service price, which covers potential vehicle reservation expenses.
If the customer cancels the assignment less than 24 hours before the agreed starting time or the customer or their representative is not present at the agreed time, the customer may be charged 50% of the agreed service fee.
Pomminvarmat Jätkät Oy can charge the customer the cancellation fee and remit it to the Service Provider where applicable.
8. Complaints
Complaints regarding the execution of the transport or moving service must be addressed primarily directly to the Service Provider.
Pomminvarmat Jätkät Oy can assist the customer and the Service Provider in communication, but Pomminvarmat Jätkät Oy is not a party to the contract concerning the transport or moving service between the customer and the Service Provider, nor to any dispute concerning it.
9. Limitation of liability
Pomminvarmat Jätkät Oy is not liable for:
actions or omissions of the Service Provider
execution of the transport or moving service
damage to or loss of goods
delays related to the service performed by the Service Provider
the contract between the customer and the Service Provider or its fulfillment
Pomminvarmat Jätkät Oy is not liable for indirect or consequential damages, such as:
loss of income
delay costs
accommodation or substitute expenses
business interruption
other indirect costs
To the extent that liability can be limited by law, Pomminvarmat Jätkät Oy's total liability is limited to a maximum of 500 euros or the price paid for the service without value-added tax, whichever is lower.
This limitation of liability does not limit the consumer rights belonging to the consumer under mandatory legislation.
10. Customer's liability for damages
The customer agrees to compensate Pomminvarmat Jätkät Oy for damages, costs, and claims resulting from:
incorrect or incomplete information provided by the customer
breach of these terms of use
illegal activities
actions or negligence of the customer or their representative
The customer's liability for damages is determined in accordance with applicable legislation.
11. Service availability
The platform and website are provided as is.
Pomminvarmat Jätkät Oy does not guarantee uninterrupted or error-free operation of the platform or website.
Pomminvarmat Jätkät Oy has the right to modify, suspend, or restrict the use of the platform or website, for example, for maintenance, update, security, or other similar reasons.
12. Force majeure
Pomminvarmat Jätkät Oy is not liable for delays, damages, or other consequences resulting from reasons outside Pomminvarmat Jätkät Oy's control.
Such reasons may include, for example, weather conditions, traffic obstacles, accidents, decisions of public authorities, technical faults, industrial action, or other unpredictable or exceptional conditions.
13. Applicable law and disputes
These terms of use are governed by Finnish law.
Any disagreements will primarily be resolved through negotiations.
The consumer can submit the matter to consumer counseling and subsequently to the Consumer Disputes Board for resolution, if the matter cannot be resolved between the parties.
By accepting these terms, the customer agrees to their binding nature.
TERMS OF USE
Pomminvarmat Jätkät Oy
1. General
Pomminvarmat Jätkät Oy (“Pomminvarmat Jätkät”, “we”) provides a website and platform through which customers can order transport and moving services from independent transport entrepreneurs (“Service Provider”).
Pomminvarmat Jätkät Oy provides an ordering and brokerage platform. Pomminvarmat Jätkät Oy does not itself perform transport or moving services nor does it act as the physical executor of the service. The actual transport or moving service is always performed by an independent Service Provider.
These terms of use apply to the use of Pomminvarmat Jätkät Oy's website, platform, and assignment requests made through them.
2. Customer's obligations before the assignment
The customer is responsible for ensuring that before the start of the assignment:
the information provided, such as quantity of goods, addresses, floors, access routes, and other conditions, is correct and sufficient
goods are packed and fit for transport, unless otherwise agreed
there is unobstructed access to the locations
the customer notifies in advance if it is not possible to park the vehicle within a maximum distance of 50 meters from the destination
the customer or their representative is present at the agreed time
The customer is liable for all damages, costs, and delays resulting from incorrect or incomplete information or neglect of the customer's obligations.
If the customer's goods are not packed fit for transport before the start of the assignment and packing assistance has not been separately agreed upon in advance, the Service Provider may, at the customer's request or in order to enable the execution of the assignment, assist in packing the goods, provided that it is possible in terms of schedule, safety, and available supplies.
Packing assistance is charged separately at a price of €89.90/h, unless another price has been agreed upon in writing. Charging is based on the actual time spent on packing assistance. The price includes value-added tax, unless otherwise stated in connection with the price.
Packing assistance does not include packing materials, unless they have been separately agreed upon. The customer may be charged for the actual and reasonable costs of the packing materials against a receipt. If purchasing the packing materials requires a separate trip, the customer may also be charged for reasonable travel expenses arising from the purchase, provided that the customer has approved the purchase of materials.
The Service Provider is under no obligation to perform packing assistance if it is not possible due to schedule, safety, available supplies, or other conditions. If the goods are not packed fit for transport and packing assistance cannot be performed, the Service Provider has the right to leave the goods unfit for transport untransported.
3. Order and formation of agreement
An order made by the customer is a binding assignment request, which is forwarded to Service Providers.
The Service Provider reviews the assignment and can accept or reject it.
A binding contract for the transport or moving service is formed solely between the customer and the Service Provider only after the Service Provider has accepted the assignment.
Pomminvarmat Jätkät Oy is at no point a party to the contract concerning the transport or moving service between the customer and the Service Provider.
Pomminvarmat Jätkät Oy is responsible for ensuring that a Service Provider accepts the assignment.
4. Service Provider's details
The customer accepts that the Service Provider is not known at the time of ordering.
The Service Provider's details will be provided to the customer before the start of the assignment, typically approximately 24 hours before the agreed time, so that the customer and the Service Provider can be in contact with each other regarding the practical execution of the assignment.
5. Service-specific special terms
5.1 Moving and carrying service
In the moving and carrying service, the Service Provider is responsible for executing the assignment in accordance with the agreement between the customer and the Service Provider.
The Service Provider's responsibilities include in accordance with the agreed service:
moving of goods
handling of goods
transportation of goods
The Service Provider is responsible for the execution of the service and any potential damages in accordance with applicable legislation.
Pomminvarmat Jätkät Oy is not responsible for the performance of the service, its outcome, or the actions or omissions of the Service Provider.
5.2 “Driver only with vehicle” service
In the “Driver only with vehicle” service, the Service Provider's task is limited driving the vehicle.
In this service:
the customer is responsible for all loading, unloading, carrying, and other handling of the goods
the customer is responsible for ensuring that goods are loaded, unloaded, and handled safely and appropriately
the Service Provider is solely responsible for driving the vehicle
The customer is fully liable for all goods and for all damages occurring during loading, unloading, carrying, or other handling of the goods.
This liability of the customer also applies to situations in which the Service Provider participates in carrying, moving, loading, unloading, or other handling of the goods at the customer's request, with the customer's consent, or together with the customer.
Neither the Service Provider nor Pomminvarmat Jätkät Oy is responsible for any breakage, loss, or other damages related to the loading, unloading, carrying, or other handling of goods in this service, to the extent that mandatory legislation does not require otherwise.
6. Payments and billing
Pomminvarmat Jätkät Oy can invoice the customer on behalf of the Service Provider.
Payment processing, invoicing, or receiving payment does not alter liability relations and does not make Pomminvarmat Jätkät Oy the executor of the transport or moving service.
The Service Provider is always responsible for performing the actual service.
The customer may be charged separately for additional services and additional work arising during the assignment, such as packing assistance, if the goods have not been packed fit for transport and packing assistance has not been agreed upon to be included in the original service price. For clarity, unfit-for-transport goods include, for example, unpacked dishes.
The price of packing assistance is €89.90/h, unless another price has been agreed upon in writing. Any packing materials will be charged separately, unless they are included in the agreed service.
7. Cancellation terms
The customer can cancel the assignment free of charge at least three (3) days before the agreed starting time of the assignment.
If the customer cancels the assignment less than three (3) days before the agreed starting time, the customer may be charged a cancellation fee of 25% of the agreed service price, which covers potential vehicle reservation expenses.
If the customer cancels the assignment less than 24 hours before the agreed starting time or the customer or their representative is not present at the agreed time, the customer may be charged 50% of the agreed service fee.
Pomminvarmat Jätkät Oy can charge the customer the cancellation fee and remit it to the Service Provider where applicable.
8. Complaints
Complaints regarding the execution of the transport or moving service must be addressed primarily directly to the Service Provider.
Pomminvarmat Jätkät Oy can assist the customer and the Service Provider in communication, but Pomminvarmat Jätkät Oy is not a party to the contract concerning the transport or moving service between the customer and the Service Provider, nor to any dispute concerning it.
9. Limitation of liability
Pomminvarmat Jätkät Oy is not liable for:
actions or omissions of the Service Provider
execution of the transport or moving service
damage to or loss of goods
delays related to the service performed by the Service Provider
the contract between the customer and the Service Provider or its fulfillment
Pomminvarmat Jätkät Oy is not liable for indirect or consequential damages, such as:
loss of income
delay costs
accommodation or substitute expenses
business interruption
other indirect costs
To the extent that liability can be limited by law, Pomminvarmat Jätkät Oy's total liability is limited to a maximum of 500 euros or the price paid for the service without value-added tax, whichever is lower.
This limitation of liability does not limit the consumer rights belonging to the consumer under mandatory legislation.
10. Customer's liability for damages
The customer agrees to compensate Pomminvarmat Jätkät Oy for damages, costs, and claims resulting from:
incorrect or incomplete information provided by the customer
breach of these terms of use
illegal activities
actions or negligence of the customer or their representative
The customer's liability for damages is determined in accordance with applicable legislation.
11. Service availability
The platform and website are provided as is.
Pomminvarmat Jätkät Oy does not guarantee uninterrupted or error-free operation of the platform or website.
Pomminvarmat Jätkät Oy has the right to modify, suspend, or restrict the use of the platform or website, for example, for maintenance, update, security, or other similar reasons.
12. Force majeure
Pomminvarmat Jätkät Oy is not liable for delays, damages, or other consequences resulting from reasons outside Pomminvarmat Jätkät Oy's control.
Such reasons may include, for example, weather conditions, traffic obstacles, accidents, decisions of public authorities, technical faults, industrial action, or other unpredictable or exceptional conditions.
13. Applicable law and disputes
These terms of use are governed by Finnish law.
Any disagreements will primarily be resolved through negotiations.
The consumer can submit the matter to consumer counseling and subsequently to the Consumer Disputes Board for resolution, if the matter cannot be resolved between the parties.
By accepting these terms, the customer agrees to their binding nature.