TERMS OF USE
Pomminvarmat Jätkät Oy
Modified starting from 27.8.2026.
Pomminvarmat Jätkät Oy
Business ID 3584954-9
Linnavuorentie 28, 00950 Helsinki
info@pomminvarmatjatkat.fi
045 78386169
1. General and the role of Pomminvarmat Jätkät Oy
Pomminvarmat Jätkät Oy, hereinafter “Pomminvarmat Jätkät”, provides a website and an ordering and mediation platform through which customers can purchase transport, moving, carrying, and related services from independent entrepreneurs, hereinafter “Service Provider”.
Pomminvarmat Jätkät acts as a mediator of services and, as a rule, does not itself perform the physical transport, moving, or carrying service ordered by the customer.
The actual service is performed by an independent Service Provider, who is responsible for the adequacy of their own service performance in accordance with applicable legislation.
Pomminvarmat Jätkät is responsible for its own mediation and platform service, as well as its own actions and omissions, in accordance with applicable legislation.
These terms of use apply to bookings made through the Pomminvarmat Jätkät website, platform, and other service channels, and, where applicable, to the service agreement between the customer and the Service Provider.
The statutory rights of a consumer customer are not limited by these terms.
2. Customer obligations before the assignment
The customer is responsible for ensuring that before the assignment begins:
the information provided by the customer, such as quantity of goods, addresses, floors, elevators, access routes, parking conditions, and other details affecting the performance of the service, is correct and sufficient
the goods to be transported are suitable for transport
the goods are packed and protected in accordance with these terms, unless packing or protection has been separately agreed to be done by the Service Provider
there is unobstructed and safe access to the locations and the goods
the customer notifies in advance if it is not possible to park the vehicle within a maximum distance of 50 meters from the usual entrance of the location
the customer notifies in advance about exceptionally heavy, large, valuable, fragile, or items requiring special handling
the customer or their authorized representative is present at the agreed time, unless otherwise agreed in writing.
If the information provided by the customer is materially incorrect or incomplete and this causes additional work, a need for extra equipment, delay, or other additional costs, any potential additional work and its price will be agreed with the customer before the chargeable additional work is performed, whenever possible under the circumstances.
The customer is responsible for such direct and reasonable additional costs and damages that are causally linked to incorrect information provided by the customer or the neglect of an obligation belonging to the customer's responsibility, in accordance with applicable legislation.
3. Packing and protecting goods
3.1 Customer's responsibility for protection
Unless the customer's order explicitly includes packing or protection of goods, the customer is responsible for ensuring that the goods to be transported are packed and, if necessary, protected before the start of the assignment, taking into account their properties, structure, surface, value, and sensitivity to damage, so that they can withstand the stresses caused by normal careful carrying, moving, loading, and transport.
In particular, fragile, scratchable, easily soiled, or otherwise easily damaged goods must be appropriately protected.
Such goods include, for example:
glass and mirror surfaces
televisions and other electronics
paintings and lamps
dishes and decorative items
lacquered, painted, glossy, or veneered furniture
tabletops and other flat surfaces
dressers, sideboards, and cabinets
leather and fabric-covered furniture
other surfaces that may get scratched, chafed, dented, or soiled in normal moving handling without appropriate surface protection.
3.2 Scratchable dressers, tabletops, and other furniture surfaces
If the customer has not ordered a separate protection service and has not himself appropriately protected furniture prone to scratching or surface damage, the customer is responsible for the risk of damage resulting from missing or insufficient protection.
The Service Provider is not liable for minor surface damage, such as scratches, chafing, rub marks, small dents, or damage to paint, lacquer, veneer, or other surface layers to the extent that:
the damaged surface was without appropriate surface protection
the item or surface in question was particularly prone to such damage due to its properties without protection, and
the damage could have occurred during normal careful moving handling or transport and appropriate protection would likely have prevented the damage.
This condition applies particularly to unprotected tabletops, external surfaces of dressers, sideboards, and cabinets, and other lacquered, painted, wooden, veneered, glass, or similar scratch-sensitive furniture surfaces.
However, simply not ordering a separate protection service does not release the Service Provider from liability for damage caused by incorrect or negligent handling by the Service Provider.
For example, the Service Provider is liable, in accordance with applicable legislation, for damage resulting from dropping, tipping over, improper dragging, incorrect loading, or load securing, or other actions deviating from the care reasonably expected of a professional service provider.
If both the customer's insufficient protection and a matter belonging to the Service Provider's responsibility have contributed to the occurrence of damage, liability will be determined according to the extent to which the different causes affected the occurrence of the damage.
3.3 Documentation of lack of protection
The Service Provider has the right to inspect the externally observable condition of the goods and their protection before taking them for transport.
The Service Provider may document missing or insufficient protection with photographs and make a reservation to the customer before moving the goods.
If the Service Provider points out insufficient protection to the customer and the customer does not want to order or make the necessary additional protection, the Service Provider has the right to:
refuse to transport the item in question if transporting it would cause an obvious risk of damage, or
if the customer still requests transport, take the item for transport so that the customer is responsible for damage to the extent that it is caused specifically by the observed and notified lack of protection.
This does not eliminate the Service Provider's liability for their own intentional, grossly negligent, or otherwise legally binding actions under mandatory legislation.
4. Packing and protection assistance
If the customer's goods are not packed to be suitable for transport and packing assistance has not been ordered in advance, the Service Provider may, at the customer's request, offer paid packing assistance if possible in terms of schedule, safety, and available supplies.
The price of packing assistance is 89.90 euros per hour, unless another price has been agreed in writing. The charge is based on the actual time spent on packing assistance. The price quoted to a consumer includes value-added tax, unless explicitly stated otherwise in connection with the price.
Paid packing or protection assistance will not be started without the customer's approval.
Packing assistance does not include packing materials, unless separately agreed.
The actual and reasonable costs of the necessary materials can be charged with the customer's approval. If purchasing materials requires a separate trip, any purchase and travel costs will be agreed with the customer before the purchase.
The Service Provider is under no obligation to perform packing or protection assistance if it is not possible due to schedule, safety, availability of supplies, or other circumstances.
If an item cannot be transported safely without packing or protection, the Service Provider has the right to refuse to transport that item.
5. Booking, mediation agreement, and creation of the service agreement
When a customer makes a booking through Pomminvarmat Jätkät Oy and accepts these terms of use, an agreement is created between the customer and Pomminvarmat Jätkät Oy regarding the use of the mediation and booking service.
By booking is meant a booking or assignment request made by the customer regarding the service, regardless of whether it is made:
through the Pomminvarmat Jätkät platform
through the Pomminvarmat Jätkät website
by email
by telephone
via WhatsApp or another messaging service
or in another communication channel approved by Pomminvarmat Jätkät Oy.
These terms of use apply to all bookings referred to above, regardless of the communication channel used.
The link to the terms of use is provided to the customer at the time of booking. The customer must accept the terms of use before final confirmation of the booking.
The customer's approval can be given electronically, for example on the website, through the platform, by email, on WhatsApp, or in another written verifiable manner. If the booking is agreed upon by telephone, the link to the terms of use will be delivered to the customer electronically, and the customer will be asked to accept the terms before final confirmation of the booking.
The booking made by the customer constitutes an assignment request, which Pomminvarmat Jätkät forwards to the Service Providers offering the service.
The Service Provider may accept or reject the assignment.
The actual contract regarding transport, moving, or other physical service is created between the customer and the Service Provider who accepted the assignment only when:
the Service Provider has accepted the assignment, and
the customer has been notified of the identity or business name of the Service Provider, the necessary company and contact details, and that the Service Provider in question is the customer's contracting partner and is responsible for performing the actual service.
Mere internal acceptance by the Service Provider does not constitute a service agreement between the customer and the Service Provider until the acceptance and the Service Provider's details have been communicated to the customer.
An electronic confirmation of the creation of the service agreement will be delivered to the customer.
Pomminvarmat Jätkät endeavors to find a Service Provider for the assignment, but the availability of a Service Provider is not guaranteed until the Service Provider who accepted the assignment has been confirmed to the customer.
If no Service Provider is found for the assignment, the customer will not be charged the price of the unperformed service. Any advance payment regarding this service will be refunded.
6. Service Provider's information and possible changes
At least the information necessary for identifying the Service Provider and contacting them, as well as other information required by law, will be communicated to the customer in connection with the creation of the service agreement.
The information of the company or entrepreneur acting as the Service Provider and the contact details of the driver performing the actual gig may be different.
The name and telephone number of the practical performer of the gig, such as the driver, can be delivered to the customer later, typically about 24 hours before the start of the assignment.
If the confirmed Service Provider is unable to perform the assignment, Pomminvarmat Jätkät may try to find a replacement Service Provider for the customer.
The customer will then be notified of the new Service Provider's details. Changing the Service Provider must not weaken the agreed service content for the customer or increase the customer's price without the customer's approval.
7. Service-specific special terms
7.1 Moving and carrying service
In moving and carrying service, the Service Provider is responsible for performing the work in accordance with the service agreement between the customer and the Service Provider.
Depending on the scope of the agreed service, the Service Provider's tasks may include:
carrying and moving goods
handling goods
loading
load securing
transport
unloading
other tasks separately agreed in the order.
The Service Provider is responsible for their own service performance and damages in accordance with applicable legislation.
7.2 Only driver with vehicle
When a customer orders the service “Only driver with vehicle”, the service basically includes a vehicle and its driving.
In this case:
the customer is responsible for carrying the goods
the customer is responsible for loading and unloading
the customer is responsible for physical handling of the goods
the customer is responsible for ensuring that the loading and positioning they perform can be done safely
the Service Provider is responsible for driving the vehicle and for tasks legally falling under their responsibility.
The Service Provider is not liable for damage to the extent that the damage results from carrying, handling, loading, or unloading performed by the customer or a person acting on behalf of the customer.
If the driver, at the customer's request, occasionally participates in handling the goods, this does not in itself change the ordered service into a full moving or carrying service.
However, the Service Provider is always liable for their own actual actions and for damage caused by their own error or negligence in accordance with applicable legislation.
8. Price, additional work, and payment
The price of the service to be paid by the customer is stated before the order is confirmed, or the basis for determining the price is stated if the final price cannot be determined in advance.
If a fixed price has been agreed for the service, it will not be changed without the customer's approval, unless the change in price is due to an additional service requested by the customer or a material error in the information provided by the customer, and the additional price is agreed with the customer.
The customer can only be charged for additional work arising during the assignment, such as packing, protection, or other additional assistance, if the customer has approved the paid additional work.
Pomminvarmat Jätkät can receive payment on behalf of the Service Provider and use an external payment service provider to process payments.
The payment made by the customer to Pomminvarmat Jätkät on behalf of the Service Provider reduces the customer's payment obligation to the Service Provider by the corresponding amount.
Pomminvarmat Jätkät can deliver an invoice or receipt on behalf of the Service Provider.
The processing or receiving of payment alone does not make Pomminvarmat Jätkät Oy the performer of the actual moving or transport service.
Any refund or compensation under the responsibility of the Service Provider can technically be paid to the customer through the Pomminvarmat Jätkät payment system. The technical mediation of payment does not change who is legally liable for the compensation in question.
9. Cancellation terms
9.1 Statutory right of withdrawal
When the service agreement concerns the transport of goods and the service is agreed to be performed at a specific time or within a specified period, the consumer does not have a 14-day right of withdrawal based on the distance selling provisions of the Consumer Protection Act.
If the order includes a separate service to which the statutory right of withdrawal in distance selling applies, the customer retains the legal right of withdrawal in this respect.
The following contract-based cancellation terms do not limit any right of withdrawal based on mandatory legislation that may belong to the consumer.
9.2 Contractual cancellation
The customer can cancel the assignment free of charge at the latest three days before the agreed starting time of the assignment.
If the customer cancels the assignment less than three days but at least 24 hours before the agreed starting time, the customer may be charged a cancellation fee of 25 percent of the agreed service price.
If the customer cancels the assignment less than 24 hours before the agreed starting time or the customer or their representative is not present as agreed and the assignment cannot therefore be performed, the customer may be charged a cancellation fee of 50 percent of the agreed service price.
The cancellation fee covers the costs of capacity, vehicle, personnel, and arrangements reserved for the assignment, as well as lost working time due to late cancellation.
The cancellation fee can only be charged to the extent that the term does not lead to a result contrary to mandatory legislation or unreasonable for the consumer in an individual case.
Pomminvarmat Jätkät can receive the cancellation fee and account it to the Service Provider where applicable.
9.3 Cancellation by the Service Provider
If the Service Provider cancels an assignment they accepted, Pomminvarmat Jätkät may try to arrange a corresponding Service Provider instead.
If a replacement Service Provider is not found and the service is not performed, the customer will not be charged the price of the unperformed service and any advance payment will be refunded.
Other potential rights of the customer are determined based on applicable legislation and the service agreement between the customer and the Service Provider.
10. Damages and Service Provider's liability
10.1 Application of the Road Transport Contracts Act
To the extent that the assignment involves transport of goods by motor vehicle for reward, the Service Provider's liability is governed by the Road Transport Contracts Act.
The Service Provider is, as a rule, liable for the loss, reduction, or damage of the goods taken for transport between the time of taking them for transport and delivery in accordance with the law.
However, the Service Provider has no liability for compensation to the extent that they prove the damage resulted from a statutory exemption from liability, such as:
error or omission by the customer
incorrect instruction given by the customer
inherent defect of the goods
missing or insufficient packaging of goods sensitive to damage
handling, loading, or unloading performed by the customer or a person acting on behalf of the customer
other statutory exemption from liability.
10.2 Amount of compensation
When goods are damaged, compensation is determined in accordance with applicable legislation based on the depreciation caused by the damage.
Thus, the purchase price of a new corresponding item is not automatically paid as compensation.
When assessing the amount of compensation, the following may be taken into account among other things:
the age of the goods
previous condition
wear and tear
fair value before damage
the effect of the damage on the use and value of the goods
possibility of repairing the item at reasonable cost.
In domestic road transport, the carrier's statutory maximum liability is, as a rule, 20 euros per kilogram of damaged or lost goods in accordance with more specific provisions of the Road Transport Contracts Act.
This statutory limitation of liability cannot be used in a situation where the carrier has caused the damage intentionally or through gross negligence within the meaning of the Road Transport Contracts Act.
10.3 Damages resulting from customer's lack of protection
The Service Provider is not liable for compensation to the extent that the damage results from the fact that the packing or protection of goods, which belonged to the customer's responsibility, was insufficient or missing altogether.
If, for example, an unprotected scratch-sensitive tabletop or dresser surface gets scratched in connection with normal careful moving handling in a way that appropriate surface protection would likely have prevented, the damage is the customer's responsibility.
If, on the other hand, the damage results from incorrect or negligent action by the Service Provider and the essential cause of the damage is not the customer's lack of protection, liability is determined on the basis of normally applicable law.
11. Valuable and items requiring special handling
Before the assignment, the customer must notify about goods whose exceptional:
value
weight
size
structure
material
fragility or
other property
requires protection, personnel, equipment, or handling that deviates from normal moving or transport services.
Such items may include, for example:
valuable art and design objects
antique items
large glass or stone objects
pianos
safes
particularly valuable electronics
other exceptionally heavy or damage-sensitive items.
The Service Provider has the right to require separate protection or other special arrangements for such goods or refuse to transport the goods if they cannot be safely transported with the agreed equipment and service scope.
12. Insurances
The Service Provider is responsible for ensuring that it has the insurances required for its operations by law and the Pomminvarmat Jätkät partnership.
The Service Provider's possible transport liability, business liability, or other insurance is not a full-value insurance taken out for the customer's goods.
The compensation paid from the insurance is determined based on the insurance contract, applicable legislation, and the Service Provider's legal liability for compensation.
The existence of insurance does not mean that all damage caused to the customer's property is compensated by the insurance or that the full replacement value of the goods is compensated.
The customer's own home, movable property, moving, or other insurance is separate from the Service Provider's insurances.
The possible deductible of the Service Provider or their insurance company does not in itself limit the customer's right to compensation under the law.
13. Complaints and damage reports
Complaints regarding the performance of the actual transport, moving, or carrying service should primarily be addressed to the Service Provider.
The customer can also deliver the complaint to Pomminvarmat Jätkät to be forwarded.
In the complaint, the customer should, if possible, state:
assignment details
damaged or missing goods
observed damage
when the damage was observed
photographs of the damage
photographs of the item and possible packaging or protection
account of the age, purchase price, and fair value of the goods
possible repair estimate
other information needed to assess the matter.
Damage must be reported without undue delay after it is observed.
A consumer customer's complaint regarding damage or reduction of goods under the Road Transport Contracts Act must be made in the manner required by law within a reasonable time from receipt of the goods.
Pomminvarmat Jätkät can assist the customer and the Service Provider in investigating the matter, forwarding documents, and technical processing of any payment.
This assistance does not in itself mean that Pomminvarmat Jätkät would assume liability for damage caused by the Service Provider.
If Pomminvarmat Jätkät incurs mediator liability based on mandatory legislation, the customer has the right to direct their claims against Pomminvarmat Jätkät in accordance with the legislation in question.
14. Responsibility of Pomminvarmat Jätkät Oy as a mediator
As a rule, Pomminvarmat Jätkät is not responsible for the execution of the moving, transport, or carrying service performed by an independent Service Provider when the customer has been clearly notified before the creation of the contract concerning the service in question:
that Pomminvarmat Jätkät acts as a mediator on behalf of another entrepreneur
who the customer's actual Service Provider and contracting partner is, and
that the Service Provider is responsible to the customer for performing the actual service.
However, Pomminvarmat Jätkät is always responsible for its own mediation service and its own actions and omissions in accordance with applicable legislation.
These terms do not limit such responsibility of Pomminvarmat Jätkät Oy that arises under Chapter 12, Section 1 of the Consumer Protection Act or other mandatory legislation.
Pomminvarmat Jätkät is not liable for the actions or omissions of the Service Provider to a greater extent than required by mandatory legislation.
15. Availability of the service and platform
The website and platform are offered for use in their currently available form.
Pomminvarmat Jätkät does not guarantee completely uninterrupted or error-free operation of the website or platform.
Pomminvarmat Jätkät may temporarily suspend, modify, or limit the use of the platform, for example, for maintenance, updates, information security, or technical reasons.
Pomminvarmat Jätkät is liable for errors arising from its own platform and mediation service in accordance with mandatory legislation.
16. Force majeure
A party is not liable for delay or failure to fulfill a contractual obligation to the extent that it is due to an exceptional and unpredictable obstacle beyond the reasonable control of the party, the consequences of which the party could not have reasonably avoided or overcome.
Such an obstacle may, depending on the circumstances, be for example:
an exceptionally severe weather event
widespread traffic or infrastructure disruption
a serious accident
an order of an authority
war or serious social unrest
widespread telecommunications or payment system disruption
industrial action
other exceptional event with corresponding effects.
Normal traffic, predictable weather conditions, or other normal business-related disruptions do not automatically constitute force majeure.
Regarding road transport, the Service Provider's exemption from liability is primarily determined on the basis of the Road Transport Contracts Act.
17. Personal data
Pomminvarmat Jätkät processes customers' personal data in accordance with the privacy policy in force at any given time and applicable data protection legislation.
Customer data necessary for performing the assignment can be disclosed to the Service Provider who accepted the assignment to the extent required for the performance of the service.
18. Changing the terms of use
As a rule, the terms of use that were in force when the customer made the assignment in question apply to the assignment.
Pomminvarmat Jätkät may change these terms for future assignments.
A material change to an already created contract that weakens the customer's rights requires the customer's consent, unless the change is directly based on mandatory legislation or other legally acceptable grounds.
If an individual term is found to be invalid or unenforceable, the other terms remain in force to the extent possible without an unreasonable outcome.
19. Applicable law and dispute resolution
These terms of use and bookings made through the Pomminvarmat Jätkät platform and other service channels are governed by Finnish law.
The service agreement between the customer and the Service Provider is governed by Finnish law and the special legislation applicable to the service in question, such as the Road Transport Contracts Act.
Disputes will primarily be resolved through negotiations between the parties.
Before taking the matter to the Consumer Disputes Board, the consumer must contact the merchant concerned and try to resolve the matter with them.
The consumer can obtain advice from the consumer advisory service of the Finnish Competition and Consumer Authority and refer the matter to the Consumer Disputes Board in accordance with the board's jurisdiction.
The consumer retains the right to bring the matter before a competent court in accordance with mandatory legislation.
By accepting these terms, the customer confirms that they have received the terms of use and familiarized themselves with them before final confirmation of the booking.
TERMS OF USE
Pomminvarmat Jätkät Oy
Modified starting from 27.8.2026.
Pomminvarmat Jätkät Oy
Business ID 3584954-9
Linnavuorentie 28, 00950 Helsinki
info@pomminvarmatjatkat.fi
045 78386169
1. General and the role of Pomminvarmat Jätkät Oy
Pomminvarmat Jätkät Oy, hereinafter “Pomminvarmat Jätkät”, provides a website and an ordering and mediation platform through which customers can purchase transport, moving, carrying, and related services from independent entrepreneurs, hereinafter “Service Provider”.
Pomminvarmat Jätkät acts as a mediator of services and, as a rule, does not itself perform the physical transport, moving, or carrying service ordered by the customer.
The actual service is performed by an independent Service Provider, who is responsible for the adequacy of their own service performance in accordance with applicable legislation.
Pomminvarmat Jätkät is responsible for its own mediation and platform service, as well as its own actions and omissions, in accordance with applicable legislation.
These terms of use apply to bookings made through the Pomminvarmat Jätkät website, platform, and other service channels, and, where applicable, to the service agreement between the customer and the Service Provider.
The statutory rights of a consumer customer are not limited by these terms.
2. Customer obligations before the assignment
The customer is responsible for ensuring that before the assignment begins:
the information provided by the customer, such as quantity of goods, addresses, floors, elevators, access routes, parking conditions, and other details affecting the performance of the service, is correct and sufficient
the goods to be transported are suitable for transport
the goods are packed and protected in accordance with these terms, unless packing or protection has been separately agreed to be done by the Service Provider
there is unobstructed and safe access to the locations and the goods
the customer notifies in advance if it is not possible to park the vehicle within a maximum distance of 50 meters from the usual entrance of the location
the customer notifies in advance about exceptionally heavy, large, valuable, fragile, or items requiring special handling
the customer or their authorized representative is present at the agreed time, unless otherwise agreed in writing.
If the information provided by the customer is materially incorrect or incomplete and this causes additional work, a need for extra equipment, delay, or other additional costs, any potential additional work and its price will be agreed with the customer before the chargeable additional work is performed, whenever possible under the circumstances.
The customer is responsible for such direct and reasonable additional costs and damages that are causally linked to incorrect information provided by the customer or the neglect of an obligation belonging to the customer's responsibility, in accordance with applicable legislation.
3. Packing and protecting goods
3.1 Customer's responsibility for protection
Unless the customer's order explicitly includes packing or protection of goods, the customer is responsible for ensuring that the goods to be transported are packed and, if necessary, protected before the start of the assignment, taking into account their properties, structure, surface, value, and sensitivity to damage, so that they can withstand the stresses caused by normal careful carrying, moving, loading, and transport.
In particular, fragile, scratchable, easily soiled, or otherwise easily damaged goods must be appropriately protected.
Such goods include, for example:
glass and mirror surfaces
televisions and other electronics
paintings and lamps
dishes and decorative items
lacquered, painted, glossy, or veneered furniture
tabletops and other flat surfaces
dressers, sideboards, and cabinets
leather and fabric-covered furniture
other surfaces that may get scratched, chafed, dented, or soiled in normal moving handling without appropriate surface protection.
3.2 Scratchable dressers, tabletops, and other furniture surfaces
If the customer has not ordered a separate protection service and has not himself appropriately protected furniture prone to scratching or surface damage, the customer is responsible for the risk of damage resulting from missing or insufficient protection.
The Service Provider is not liable for minor surface damage, such as scratches, chafing, rub marks, small dents, or damage to paint, lacquer, veneer, or other surface layers to the extent that:
the damaged surface was without appropriate surface protection
the item or surface in question was particularly prone to such damage due to its properties without protection, and
the damage could have occurred during normal careful moving handling or transport and appropriate protection would likely have prevented the damage.
This condition applies particularly to unprotected tabletops, external surfaces of dressers, sideboards, and cabinets, and other lacquered, painted, wooden, veneered, glass, or similar scratch-sensitive furniture surfaces.
However, simply not ordering a separate protection service does not release the Service Provider from liability for damage caused by incorrect or negligent handling by the Service Provider.
For example, the Service Provider is liable, in accordance with applicable legislation, for damage resulting from dropping, tipping over, improper dragging, incorrect loading, or load securing, or other actions deviating from the care reasonably expected of a professional service provider.
If both the customer's insufficient protection and a matter belonging to the Service Provider's responsibility have contributed to the occurrence of damage, liability will be determined according to the extent to which the different causes affected the occurrence of the damage.
3.3 Documentation of lack of protection
The Service Provider has the right to inspect the externally observable condition of the goods and their protection before taking them for transport.
The Service Provider may document missing or insufficient protection with photographs and make a reservation to the customer before moving the goods.
If the Service Provider points out insufficient protection to the customer and the customer does not want to order or make the necessary additional protection, the Service Provider has the right to:
refuse to transport the item in question if transporting it would cause an obvious risk of damage, or
if the customer still requests transport, take the item for transport so that the customer is responsible for damage to the extent that it is caused specifically by the observed and notified lack of protection.
This does not eliminate the Service Provider's liability for their own intentional, grossly negligent, or otherwise legally binding actions under mandatory legislation.
4. Packing and protection assistance
If the customer's goods are not packed to be suitable for transport and packing assistance has not been ordered in advance, the Service Provider may, at the customer's request, offer paid packing assistance if possible in terms of schedule, safety, and available supplies.
The price of packing assistance is 89.90 euros per hour, unless another price has been agreed in writing. The charge is based on the actual time spent on packing assistance. The price quoted to a consumer includes value-added tax, unless explicitly stated otherwise in connection with the price.
Paid packing or protection assistance will not be started without the customer's approval.
Packing assistance does not include packing materials, unless separately agreed.
The actual and reasonable costs of the necessary materials can be charged with the customer's approval. If purchasing materials requires a separate trip, any purchase and travel costs will be agreed with the customer before the purchase.
The Service Provider is under no obligation to perform packing or protection assistance if it is not possible due to schedule, safety, availability of supplies, or other circumstances.
If an item cannot be transported safely without packing or protection, the Service Provider has the right to refuse to transport that item.
5. Booking, mediation agreement, and creation of the service agreement
When a customer makes a booking through Pomminvarmat Jätkät Oy and accepts these terms of use, an agreement is created between the customer and Pomminvarmat Jätkät Oy regarding the use of the mediation and booking service.
By booking is meant a booking or assignment request made by the customer regarding the service, regardless of whether it is made:
through the Pomminvarmat Jätkät platform
through the Pomminvarmat Jätkät website
by email
by telephone
via WhatsApp or another messaging service
or in another communication channel approved by Pomminvarmat Jätkät Oy.
These terms of use apply to all bookings referred to above, regardless of the communication channel used.
The link to the terms of use is provided to the customer at the time of booking. The customer must accept the terms of use before final confirmation of the booking.
The customer's approval can be given electronically, for example on the website, through the platform, by email, on WhatsApp, or in another written verifiable manner. If the booking is agreed upon by telephone, the link to the terms of use will be delivered to the customer electronically, and the customer will be asked to accept the terms before final confirmation of the booking.
The booking made by the customer constitutes an assignment request, which Pomminvarmat Jätkät forwards to the Service Providers offering the service.
The Service Provider may accept or reject the assignment.
The actual contract regarding transport, moving, or other physical service is created between the customer and the Service Provider who accepted the assignment only when:
the Service Provider has accepted the assignment, and
the customer has been notified of the identity or business name of the Service Provider, the necessary company and contact details, and that the Service Provider in question is the customer's contracting partner and is responsible for performing the actual service.
Mere internal acceptance by the Service Provider does not constitute a service agreement between the customer and the Service Provider until the acceptance and the Service Provider's details have been communicated to the customer.
An electronic confirmation of the creation of the service agreement will be delivered to the customer.
Pomminvarmat Jätkät endeavors to find a Service Provider for the assignment, but the availability of a Service Provider is not guaranteed until the Service Provider who accepted the assignment has been confirmed to the customer.
If no Service Provider is found for the assignment, the customer will not be charged the price of the unperformed service. Any advance payment regarding this service will be refunded.
6. Service Provider's information and possible changes
At least the information necessary for identifying the Service Provider and contacting them, as well as other information required by law, will be communicated to the customer in connection with the creation of the service agreement.
The information of the company or entrepreneur acting as the Service Provider and the contact details of the driver performing the actual gig may be different.
The name and telephone number of the practical performer of the gig, such as the driver, can be delivered to the customer later, typically about 24 hours before the start of the assignment.
If the confirmed Service Provider is unable to perform the assignment, Pomminvarmat Jätkät may try to find a replacement Service Provider for the customer.
The customer will then be notified of the new Service Provider's details. Changing the Service Provider must not weaken the agreed service content for the customer or increase the customer's price without the customer's approval.
7. Service-specific special terms
7.1 Moving and carrying service
In moving and carrying service, the Service Provider is responsible for performing the work in accordance with the service agreement between the customer and the Service Provider.
Depending on the scope of the agreed service, the Service Provider's tasks may include:
carrying and moving goods
handling goods
loading
load securing
transport
unloading
other tasks separately agreed in the order.
The Service Provider is responsible for their own service performance and damages in accordance with applicable legislation.
7.2 Only driver with vehicle
When a customer orders the service “Only driver with vehicle”, the service basically includes a vehicle and its driving.
In this case:
the customer is responsible for carrying the goods
the customer is responsible for loading and unloading
the customer is responsible for physical handling of the goods
the customer is responsible for ensuring that the loading and positioning they perform can be done safely
the Service Provider is responsible for driving the vehicle and for tasks legally falling under their responsibility.
The Service Provider is not liable for damage to the extent that the damage results from carrying, handling, loading, or unloading performed by the customer or a person acting on behalf of the customer.
If the driver, at the customer's request, occasionally participates in handling the goods, this does not in itself change the ordered service into a full moving or carrying service.
However, the Service Provider is always liable for their own actual actions and for damage caused by their own error or negligence in accordance with applicable legislation.
8. Price, additional work, and payment
The price of the service to be paid by the customer is stated before the order is confirmed, or the basis for determining the price is stated if the final price cannot be determined in advance.
If a fixed price has been agreed for the service, it will not be changed without the customer's approval, unless the change in price is due to an additional service requested by the customer or a material error in the information provided by the customer, and the additional price is agreed with the customer.
The customer can only be charged for additional work arising during the assignment, such as packing, protection, or other additional assistance, if the customer has approved the paid additional work.
Pomminvarmat Jätkät can receive payment on behalf of the Service Provider and use an external payment service provider to process payments.
The payment made by the customer to Pomminvarmat Jätkät on behalf of the Service Provider reduces the customer's payment obligation to the Service Provider by the corresponding amount.
Pomminvarmat Jätkät can deliver an invoice or receipt on behalf of the Service Provider.
The processing or receiving of payment alone does not make Pomminvarmat Jätkät Oy the performer of the actual moving or transport service.
Any refund or compensation under the responsibility of the Service Provider can technically be paid to the customer through the Pomminvarmat Jätkät payment system. The technical mediation of payment does not change who is legally liable for the compensation in question.
9. Cancellation terms
9.1 Statutory right of withdrawal
When the service agreement concerns the transport of goods and the service is agreed to be performed at a specific time or within a specified period, the consumer does not have a 14-day right of withdrawal based on the distance selling provisions of the Consumer Protection Act.
If the order includes a separate service to which the statutory right of withdrawal in distance selling applies, the customer retains the legal right of withdrawal in this respect.
The following contract-based cancellation terms do not limit any right of withdrawal based on mandatory legislation that may belong to the consumer.
9.2 Contractual cancellation
The customer can cancel the assignment free of charge at the latest three days before the agreed starting time of the assignment.
If the customer cancels the assignment less than three days but at least 24 hours before the agreed starting time, the customer may be charged a cancellation fee of 25 percent of the agreed service price.
If the customer cancels the assignment less than 24 hours before the agreed starting time or the customer or their representative is not present as agreed and the assignment cannot therefore be performed, the customer may be charged a cancellation fee of 50 percent of the agreed service price.
The cancellation fee covers the costs of capacity, vehicle, personnel, and arrangements reserved for the assignment, as well as lost working time due to late cancellation.
The cancellation fee can only be charged to the extent that the term does not lead to a result contrary to mandatory legislation or unreasonable for the consumer in an individual case.
Pomminvarmat Jätkät can receive the cancellation fee and account it to the Service Provider where applicable.
9.3 Cancellation by the Service Provider
If the Service Provider cancels an assignment they accepted, Pomminvarmat Jätkät may try to arrange a corresponding Service Provider instead.
If a replacement Service Provider is not found and the service is not performed, the customer will not be charged the price of the unperformed service and any advance payment will be refunded.
Other potential rights of the customer are determined based on applicable legislation and the service agreement between the customer and the Service Provider.
10. Damages and Service Provider's liability
10.1 Application of the Road Transport Contracts Act
To the extent that the assignment involves transport of goods by motor vehicle for reward, the Service Provider's liability is governed by the Road Transport Contracts Act.
The Service Provider is, as a rule, liable for the loss, reduction, or damage of the goods taken for transport between the time of taking them for transport and delivery in accordance with the law.
However, the Service Provider has no liability for compensation to the extent that they prove the damage resulted from a statutory exemption from liability, such as:
error or omission by the customer
incorrect instruction given by the customer
inherent defect of the goods
missing or insufficient packaging of goods sensitive to damage
handling, loading, or unloading performed by the customer or a person acting on behalf of the customer
other statutory exemption from liability.
10.2 Amount of compensation
When goods are damaged, compensation is determined in accordance with applicable legislation based on the depreciation caused by the damage.
Thus, the purchase price of a new corresponding item is not automatically paid as compensation.
When assessing the amount of compensation, the following may be taken into account among other things:
the age of the goods
previous condition
wear and tear
fair value before damage
the effect of the damage on the use and value of the goods
possibility of repairing the item at reasonable cost.
In domestic road transport, the carrier's statutory maximum liability is, as a rule, 20 euros per kilogram of damaged or lost goods in accordance with more specific provisions of the Road Transport Contracts Act.
This statutory limitation of liability cannot be used in a situation where the carrier has caused the damage intentionally or through gross negligence within the meaning of the Road Transport Contracts Act.
10.3 Damages resulting from customer's lack of protection
The Service Provider is not liable for compensation to the extent that the damage results from the fact that the packing or protection of goods, which belonged to the customer's responsibility, was insufficient or missing altogether.
If, for example, an unprotected scratch-sensitive tabletop or dresser surface gets scratched in connection with normal careful moving handling in a way that appropriate surface protection would likely have prevented, the damage is the customer's responsibility.
If, on the other hand, the damage results from incorrect or negligent action by the Service Provider and the essential cause of the damage is not the customer's lack of protection, liability is determined on the basis of normally applicable law.
11. Valuable and items requiring special handling
Before the assignment, the customer must notify about goods whose exceptional:
value
weight
size
structure
material
fragility or
other property
requires protection, personnel, equipment, or handling that deviates from normal moving or transport services.
Such items may include, for example:
valuable art and design objects
antique items
large glass or stone objects
pianos
safes
particularly valuable electronics
other exceptionally heavy or damage-sensitive items.
The Service Provider has the right to require separate protection or other special arrangements for such goods or refuse to transport the goods if they cannot be safely transported with the agreed equipment and service scope.
12. Insurances
The Service Provider is responsible for ensuring that it has the insurances required for its operations by law and the Pomminvarmat Jätkät partnership.
The Service Provider's possible transport liability, business liability, or other insurance is not a full-value insurance taken out for the customer's goods.
The compensation paid from the insurance is determined based on the insurance contract, applicable legislation, and the Service Provider's legal liability for compensation.
The existence of insurance does not mean that all damage caused to the customer's property is compensated by the insurance or that the full replacement value of the goods is compensated.
The customer's own home, movable property, moving, or other insurance is separate from the Service Provider's insurances.
The possible deductible of the Service Provider or their insurance company does not in itself limit the customer's right to compensation under the law.
13. Complaints and damage reports
Complaints regarding the performance of the actual transport, moving, or carrying service should primarily be addressed to the Service Provider.
The customer can also deliver the complaint to Pomminvarmat Jätkät to be forwarded.
In the complaint, the customer should, if possible, state:
assignment details
damaged or missing goods
observed damage
when the damage was observed
photographs of the damage
photographs of the item and possible packaging or protection
account of the age, purchase price, and fair value of the goods
possible repair estimate
other information needed to assess the matter.
Damage must be reported without undue delay after it is observed.
A consumer customer's complaint regarding damage or reduction of goods under the Road Transport Contracts Act must be made in the manner required by law within a reasonable time from receipt of the goods.
Pomminvarmat Jätkät can assist the customer and the Service Provider in investigating the matter, forwarding documents, and technical processing of any payment.
This assistance does not in itself mean that Pomminvarmat Jätkät would assume liability for damage caused by the Service Provider.
If Pomminvarmat Jätkät incurs mediator liability based on mandatory legislation, the customer has the right to direct their claims against Pomminvarmat Jätkät in accordance with the legislation in question.
14. Responsibility of Pomminvarmat Jätkät Oy as a mediator
As a rule, Pomminvarmat Jätkät is not responsible for the execution of the moving, transport, or carrying service performed by an independent Service Provider when the customer has been clearly notified before the creation of the contract concerning the service in question:
that Pomminvarmat Jätkät acts as a mediator on behalf of another entrepreneur
who the customer's actual Service Provider and contracting partner is, and
that the Service Provider is responsible to the customer for performing the actual service.
However, Pomminvarmat Jätkät is always responsible for its own mediation service and its own actions and omissions in accordance with applicable legislation.
These terms do not limit such responsibility of Pomminvarmat Jätkät Oy that arises under Chapter 12, Section 1 of the Consumer Protection Act or other mandatory legislation.
Pomminvarmat Jätkät is not liable for the actions or omissions of the Service Provider to a greater extent than required by mandatory legislation.
15. Availability of the service and platform
The website and platform are offered for use in their currently available form.
Pomminvarmat Jätkät does not guarantee completely uninterrupted or error-free operation of the website or platform.
Pomminvarmat Jätkät may temporarily suspend, modify, or limit the use of the platform, for example, for maintenance, updates, information security, or technical reasons.
Pomminvarmat Jätkät is liable for errors arising from its own platform and mediation service in accordance with mandatory legislation.
16. Force majeure
A party is not liable for delay or failure to fulfill a contractual obligation to the extent that it is due to an exceptional and unpredictable obstacle beyond the reasonable control of the party, the consequences of which the party could not have reasonably avoided or overcome.
Such an obstacle may, depending on the circumstances, be for example:
an exceptionally severe weather event
widespread traffic or infrastructure disruption
a serious accident
an order of an authority
war or serious social unrest
widespread telecommunications or payment system disruption
industrial action
other exceptional event with corresponding effects.
Normal traffic, predictable weather conditions, or other normal business-related disruptions do not automatically constitute force majeure.
Regarding road transport, the Service Provider's exemption from liability is primarily determined on the basis of the Road Transport Contracts Act.
17. Personal data
Pomminvarmat Jätkät processes customers' personal data in accordance with the privacy policy in force at any given time and applicable data protection legislation.
Customer data necessary for performing the assignment can be disclosed to the Service Provider who accepted the assignment to the extent required for the performance of the service.
18. Changing the terms of use
As a rule, the terms of use that were in force when the customer made the assignment in question apply to the assignment.
Pomminvarmat Jätkät may change these terms for future assignments.
A material change to an already created contract that weakens the customer's rights requires the customer's consent, unless the change is directly based on mandatory legislation or other legally acceptable grounds.
If an individual term is found to be invalid or unenforceable, the other terms remain in force to the extent possible without an unreasonable outcome.
19. Applicable law and dispute resolution
These terms of use and bookings made through the Pomminvarmat Jätkät platform and other service channels are governed by Finnish law.
The service agreement between the customer and the Service Provider is governed by Finnish law and the special legislation applicable to the service in question, such as the Road Transport Contracts Act.
Disputes will primarily be resolved through negotiations between the parties.
Before taking the matter to the Consumer Disputes Board, the consumer must contact the merchant concerned and try to resolve the matter with them.
The consumer can obtain advice from the consumer advisory service of the Finnish Competition and Consumer Authority and refer the matter to the Consumer Disputes Board in accordance with the board's jurisdiction.
The consumer retains the right to bring the matter before a competent court in accordance with mandatory legislation.
By accepting these terms, the customer confirms that they have received the terms of use and familiarized themselves with them before final confirmation of the booking.